[Resolved] ICICI Lombard Insurance Com. — MISSUE OF CREDIT CARD | |
REFERENCE NO. [protected] DATED 12TH JUNE, 2008. I, GAJENDER SHARMA RENUE MY ICICI LOMBARD INSURANCE ON 7TH MAY, 2008 OF RS. 9381/- AND ICICI LOMBARD MISUSE MY CREDIT CARD OF HDFC BANK. I NOW BANK NOT TO REASY TO PAY THE AMOUNT AND BANK CHARGE AND I FOLLOWS LAST TWO MONTHS MY EXPENSES ALSO ALONG WITH COMPASSION AMOUNTS. MY HDFC CREDIT CARDS DIVISION DEBIT IN MY ACCCOUNT FINANCE CHARGES ALSO. THE DISCUSSION WITH ICICI ON CHAT BE ATTACH WITH THIS MAIL. 24/6/08 afrin: Good Afternoon afrin: you have reached ICICI Lombard 24x7, how can i help you? gajender sharma: If you charge two time payment of my credit card what we do. afrin: regarding what charges are charged to you gajender sharma: My Health policy. afrin: Please help me with your policy number. gajender sharma: 4034/HIR/03560505/00/000 afrin: you want to say for renewal you are charged two times gajender sharma: ref. no. [protected] dt 12/6/08 gajender sharma: yes gajender sharma: 1st time on 7th May, 08 gajender sharma: 2nd time 9th May, 08 afrin: you have placed request for same issur before this afrin: For verification of your identity, kindly verify the following details: afrin: • Name, afrin: • Date of Birth, afrin: • Contact No (Landline and Mobile), afrin: • Email id, afrin: • Address with Pin Code gajender sharma: Gajender Sharma gajender sharma: 27/9/74 gajender sharma: [protected] gajender sharma: [protected]@yahoo.co.in gajender sharma: Flat No. 203, 2nd floor UTC Millinnium Building, Shalimar Garden-II, Please wait for a site operator to respond. You are now chatting with 'afrin' afrin: Good Afternoon afrin: you have reached ICICI Lombard 24x7, how can i help you? gajender sharma: If you charge two time payment of my credit card what we do. afrin: regarding what charges are charged to you gajender sharma: My Health policy. afrin: Please help me with your policy number. gajender sharma: 4034/HIR/03560505/00/000 afrin: you want to say for renewal you are charged two times gajender sharma: ref. no. [protected] dt 12/6/08 gajender sharma: yes gajender sharma: 1st time on 7th May, 08 gajender sharma: 2nd time 9th May, 08 afrin: you have placed request for same issur before this afrin: For verification of your identity, kindly verify the following details: afrin: • Name, afrin: • Date of Birth, afrin: • Contact No (Landline and Mobile), afrin: • Email id, afrin: • Address with Pin Code gajender sharma: Gajender Sharma gajender sharma: 27/9/74 gajender sharma: [protected] gajender sharma: [protected]@yahoo.co.in gajender sharma: Flat No. 203, 2nd floor UTC Millinnium Building, Shalimar Garden-II, Shahibabad-GZB-201005 afrin: ok afrin: I Apologize for the inconvenience caused to you afrin: sir right now our system is under up gradation so i am not able to check further details afrin: kindly chat after 1 hour afrin: we will surely assist you gajender sharma: Ok, I under stand our problem, but I don't other option go to Consumer court, becose you have misuse my credit card. afrin: sir as your request is already placed as you gave me request number afrin: accordingly it if it is charged twice one amount will be reverted to you afrin: i am not telli gajender sharma: what about bank interst. afrin: i am not able to provide you right now confirm status of request afrin: because o[censored]p gradation afrin: i am not able to provide you right now confirm status of request afrin: because o[censored]p gradation afrin: so kindly chat after afrin: some time so that we will be able to tell you that what is the current status gajender sharma: I don't have time to chat with. I want ask you, you will pay interst of not. gajender sharma: I don't belive you, becouse afer + month +17 day ?????????????. gajender sharma: I want close this issue today at any how. gajender sharma: ///////////// ????????? gajender sharma: jkll;jl; gajender sharma: Helloooooooooooooooooo afrin: you can kindly be on line as soon as system will be up dated we will chek the status and let you know gajender sharma: I am may time try to solve, but no body help to me. gajender sharma: Today I am call to costomer care he ask me proof iof payment. afrin: because o[censored]p gradation i can not check the status so i will request you to contact after some time gajender sharma: OK, If you charge two time, what you do as per bank policy. afrin: as per insaurance policy wardings we revert the one time amount gajender sharma: and what about bank charge gajender sharma: hi, afrin: we will be rteverting only the money afrin: which we have received to our end by mistake gajender sharma: Or bank interst. afrin: no sir amount which is debited twice from that onetime amount we will be reverted to you apart from that any of amount will not be reverted afrin: from our end afrin: Good Afternoon afrin: you have reached ICICI Lombard 24x7, how can i help you? afrin: sorry for typo gajender sharma: I am putting ths case to Consumer court. gajender sharma: Hellooooooooooooooooooooo afrin: Your patience is appreciated. I will be with you shortly afrin: as our system will be up dated i will let you know the exact status afrin: be on line gajender sharma: thanks. afrin: ok gajender sharma: hi, afrin: Your patience is appreciated. I will be with you shortly gajender sharma: Please do your job. afrin: be on line gajender sharma: . gajender sharma: hhhhhhhhhhh gajender sharma: any body in your team handle this case. please call and discussed with me on my cell [protected] or contined. gajender sharma: kya hua... gajender sharma: ant body???????????? gajender sharma: any body?????????????? gajender sharma: please reply. gajender sharma: ... afrin: kindly be on line gajender sharma: I think no body in your team so please close this business it is not nacessary to pay salary with any work please. gajender sharma: I don't under stant what you want. afrin: sir as system under up gradation so i am not able to tell you the status now gajender sharma: I want want to speak your senior person. gajender sharma: Now I am finaly case file to Consumer court. afrin: as your request is registered for same issue the amount which is charged to you twice it will be reverted to youy gajender sharma: any Qus. afrin: first contact with your bank about the refund afrin: as request is placed afrin: check from them any amount is been reverted in your account or not afrin: confirm with them you will come to know gajender sharma: how it is possible to debit the amont without any request by ICICI Lombard. gajender sharma: Till time -NO afrin: when your request get registered in lombard for double debit we refund the money to your credit card department only gajender sharma: WHEN afrin: as i am checking in system with your request number same response we have got from our concern department afrin: kindly contact with respective bank for the refund amount afrin: first please check with your credit card department afrin: if any amount is not reflecting as an credit you can let us know so that we can assist you gajender sharma: just tell me if I closed my policy, how many amount refund today. afrin: for the same gajender sharma: Not any refund. afrin: i will request you check your credit balance first so you will come to know afrin: about thre refund of extra amount gajender sharma: sorry afrin: sir have you checked with credit card department gajender sharma: What about intrest. afrin: we will not pay any of interest we will only pay the amount which is double time charged to you afrin: for interest you will have to contact with the bank gajender sharma: which bank. afrin: your credit card belongs to which bank same one gajender sharma: HDFC afrin: yes gajender sharma: Please give the reference no. gajender sharma: .. afrin: you will have to only confirm with them that amount has been credited in your account or not reference number will be the same which you provided me as request number [protected] gajender sharma: bank asking the refence number gajender sharma: Bank trans ID no. afrin: [protected] from our reference number they will not be able to check any details in their system afrin: you only confirm the account status with them and let us know afrin: we will do the needful asap gajender sharma: you confirm you have debit in my credit card. gajender sharma: just tell me if I closed my policy, how many amount refund today gajender sharma: just tell me if I closed my policy, how many amount refund today gajender sharma: just tell me if I closed my policy, how many amount refund today gajender sharma: total amount. gajender sharma: same gajender sharma: same afrin: when we will take the request at that time you receive a call in that call you will come to know about charges gajender sharma: before discontine the policy I want the amount. gajender sharma: same gajender sharma: . afrin: The refund grid is as below mentioned. gajender sharma: ????????????? afrin: 1 year Refund afrin: Durations Refund amount afrin: 0 to 3 months afrin: Full Refund of 1st year 60% & Full Refund of 2nd year 40% afrin: 3 to 6 months Refund should pay 1st year 25% of 60 % & Full Refund of 2nd year 40% afrin: 6 to above months Refund should pay 1st year Zero % of 60% & Full Refund of 2nd year 40% afrin: 2 year Refund afrin: Durations Refund amount afrin: 0 to 3 months afrin: Full Refund 2nd year 40% & not 1st year 60% afrin: 3 to 6 months Refund should pay 2nd afrin: year 25% of 40 % & not 1st year 60% afrin: 6 to above months Zero % Refund of both years gajender sharma: I want to know total amount. afrin: if you will place request concern team will give you a call in that call you can confirm details gajender sharma: wait, Just I am confirm form HDFC abnk. gajender sharma: same afrin: Is there anything else I can help you with ? Chat session has ended. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
2 Comments | |
Comments
I want to open account in icici bank. I don't know about how will opend the account Please informed that matter.
Reply
clossing of insurance amount.
sir, i had taken a health insurance for myself an my son, policy no, 4034/fpp/03677021/00/000 and for my daughter another one both are expired. . monthly instalment amound cullucted from my icici a/c no[protected], The problum is from the last month auto debit returned, so i have to remit interest and fine.
so now i wish to pay the balance amount as one time. and closs the account. please let me know the total actual amount that i have to pay .
day after mtomorrow i am going to abroad.so tomorrow i want to pay
sir, i had taken a health insurance for myself an my son, policy no, 4034/fpp/03677021/00/000 and for my daughter another one both are expired. . monthly instalment amound cullucted from my icici a/c no[protected], The problum is from the last month auto debit returned, so i have to remit interest and fine.
so now i wish to pay the balance amount as one time. and closs the account. please let me know the total actual amount that i have to pay .
day after mtomorrow i am going to abroad.so tomorrow i want to pay
73%
Complaints
1318
Pending
0
Resolved
941
1-800-209-8888
1-800-2666
ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
View all ICICI Lombard contact information