[Resolved]  ICICI Lombard Insurance — No responses from ICICI Lombard

Address:

Mumbai Suburban, Maharashtra

Sir,

Please find below the content of last email sent till now to ICICI lombard, but i still have not heard anything. This was my 3rd email apart from numerous phone calls.

"This is bring urgent attention of your kindself and seek mercy on a middleclass salary class person with 4 dependents ,
Reference to the policy no MAR[protected]
Incidents|:

Accident took place on 24th march 2011
Claim : 25th March 2011

Till date i am being just given assurances "ho jayega sir, fikar mat karois this the way such a reputed copmpany works?
I am shocked , that this kind of attitude will bring "fame to your company" but with adverse effect.

Mr. Shrijit from Your company calls me for the first time on 19th of April stating me that"as i was doing audit , i found out that the case is still pending and i would like to help you. I said ok and gave himthe required details over a phone call and he said he requires a statement "as how the accident happened? and so on and so forth. I said , i have given you a copy of police complaint which has all the details right from my car no.,policy no. the entire story of how accident happened and signatures and seal of polce statement along with the properly documented complaint no.

Three days later i has sent a text message to Mr. Shreejit thjat i have to go to consumer forum and complain that it hjas been almiost 1 month that i have made my requests, and nothhing is happening , and while i was travelling out of station , i cannot give a hand written statement , still it was insisted upon me that " ye to karna hi padega, otherwise hum kuch nahi kar sakta, humara company ka rule hai".and i have no option but to wait and handover a writtenn statement of how accident happened.

on 25th i receicve a letter from your company that i am not replyingg to thge calls and not fulfilling the requirment of statement required by them. I was terrified and shocked to see such written communication , which was not actual , but was with defensive intent as to reply my text message sentto them about going to consumer forum.


At first , Kindly explain me why such statements are being asked ?,if being asked , y at the 11th hour?over and above
that , why the insurance company is taking so long to respond. I have other responsibilites and work to fulfil.
I unfortunnately feel harrased by the company , inspite of all telephonic reminders there were different people were involved , right from the first surveyer who met me at the garage.
I am left with no option but to move legally as the garage is claiming partking charges of Rs. 1000/=- per day ? and i have to pay it because i have policy from ICICI lombard and Maruti Insurance.
I am moving ahead legally , if i do not get reply and work started by End of the day."

Nikhil pattani