[Resolved]  ICICI Lombard Motor Insurance — Policy not initiated as cheque was not submitted

Dear Sir,
I got the my car insured from ICICI Lombard and got following details
aa) Policy number or Cover Note number if you have:[protected]cover
note number). Policy number 3001/[protected]/01/000
bb) Engine number : 7D43961
cc) Chassis number : MAJBXXMRJB7D43961
dd) Vehicle registration number : UP11 S 8955
ee) Cheque Number : 963044
Regarding this kindly note when the ICICI Lomard representative Mr.
Aamir Alam came to renew the insurance policy he took the required
signatures and cheque ( amount 12989 / - INR). Cover note for the same
was issued immediately. After few days the policy was issued to me for
the same.
Note: for one we thought our vehicle is safely insured to one of the
India's best motor insurance company, and we were relaxed while using
the vehicle on road for complete one year.
When we went to renew the policy next year (2009) we were told that we
had no insurance cover for previous year (2008). When they inquired it
was found that they have recorded that the cheque has bounced, whereas
on checking thoroughly by ICICI Lombard staff it was found that cheque was never
presented to the bank. Also a complete statement for that duration
state sufficient fund was present in the bank account during the entire
year.
No information in this regard was forwarded to me. ICICI Lomard simply
nullified the policy on there own without informing the customer ( As
no fault of customer was also not found in this regard).
The above information created an undue stress to me.

They are now not ready to give me next year insurance, thus i am loosing my cash back claim without fault of mine.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I want to know the status of my complaint No.MOT01375515

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Lombard
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    1318
    Pending
    0
    Resolved
    941
    ICICI Lombard Phone
    1-800-209-8888
    1-800-2666
    ICICI Lombard Address
    ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
    View all ICICI Lombard contact information