[Resolved]  Icici Lombard — ICICI Lombard Cheating Customers on IDV Value of Car

Address:

New Delhi, Delhi

Kind Attention

I have booked a Car Insurance Policy with ICICI Lombard online on 18th May 2010, the details are provided below.My main concern for buying the policy was IDV value , and I spoke with customer agents (Chandrashekhar) multiple times and Checked that IDV is 676000 before booking. After booking I downloaded a copy of the policy online and also received a copy by email with correct IDV value . ICICI lombard has internal mechanism of issuing a web based policy with number 3001/W-1738912/00/000 and that is different from Policy Number:3001/59432853/00/000 sent by hard copy.


Policy Number:3001/W-1738912/00/000
IDV:676,000
Model:Hyundai Verna 1.5 GLS
Basic Own Damage : 11,100
Anti Theft device discount :278
Bonus 25% 2706
Total Own damage Premium : 8116
Basic 3rd Party Liabilty : 800
Pid driver : 25
PA :100
Total 925
TLP: 925
Total Package:9041
Service Tax:931
Total Premium 9972
Cover Note Number W-1738912


Later I received a hard copy of policy which had a different IDV Value !!!

Policy Number:3001/59432853/00/000
IDV : 591500
Model:Hyundai Verna 1.5 GLS
Basic Own Damage : 10726
Anti Theft device discount :243
Bonus 25% 2367
Total Discount : 2610
Total Own damage Premium : 8116
Basic 3rd Party Liabilty : 800
Pid driver : 25
PA :100
Total 925
TLP: 925
Total Package:9041
Service Tax:931
Total Premium 9972
Cover Note Number 59432853

Both policies are available with me in hard copy.

I tried to resolve the complaint through their call center multiple times between 18th May and 28th May, finally they registered the complaint through their call center on 28th May 2010 and got the following complaint number[protected]. After multiple follow-ups they have said that they closed the case as of June 23 as they found both policies have same number. When I called the customer care center their agents are able to see both policies with different IDV values in web based booking and hard copy policy number in their records but are not resolving the case.

I am determined to take the company to consumer court for this blatant fraud with customers.