[Resolved]  ICICI Lombard Travel Insurance — Cancellation of policy

ICICI Lombard Travel insurance — Travel Insurance process is a mess

I bought Icici lombord travel insurance for my mom while she was visiting states.
I paid about 25k for prem which covers 6 months of her travel period .
I was told that any cash less claim approvals will be done by 24 to 48 hours and they have a united healthcare group policy in the states that cover icici lombord customers
Here is the messy part
My mom got injury and she had to take treatment, we tried prescription medicine and x-ray now doctor want us to get MRi scan , I approached icicic to get an approval. Every time I call them I get diff info from diff people, after a week I was asked to fill up a form and send some documents to start he process. I sent all of them on they same day . Gave them india doctor details to make sure that it's not a pre existing condition , and treating doctor details for any enquiries..it's been more than 2 weeks now, no progress. Worst part is when doctor off call then united health care guys with the policy no provides by icici, they r saying that they don't have info about the patient. I have been literally calling icici every night ( they work in india timings)and told them That UHC does not recognize my mom name. everybody that I talked to so far says that it will be done in24 hours.nothing happens so far
Icici is royally cheating the customers. I can't even escalate this, the only sour e that have is to call their toll free number , but they always tell the same thing and they can't do anything about it apart from making a note of it

If there is any documentation missing from my end which may delay the process I agree, but UHC does not even have my mom name in their system.

Its like we just have to pay the prem, but when we r in need they will not even consider ur call seriously

Want to sue these guys, but not sure how to proceed.

Any suggestions will be highly appreciated

Raghu
[protected]@gmail.com

Gaveesh, I agree with you, you are abosulutely correct here, I am the victim of the same, bought 02 travel insurance policies, 4030/W-2900583/00/000, 4030/W-2900849/00/000, the Visa got rejected, they were reluctant to even cancel the policy and were gaining time, even after sending the reminders, they did not even reply to the mail or to my phone, there was no answer, then the excuse was the rejection papers not received, the file size is heavy, they gained nearly 15 days of daily follow ups, now they are finding problem with the papers for one of the policies, the refund has not reached yet, please guide me also, so that I can also approach.

Regards Raman/[protected]