ICICI Bank Complaints & Reviews

Faulty notes withdrawal (18 Notes of Rs.500 each Total value Rs.9000)

Hi,

I am a customer of ICICI Bank and my account no is :[protected]. I have done an ATM cash withdrawal on 14-April-2016 18:57 at Mohan Co-operative Sony building ICICI Bank ATM in New Delhi-110044. I got 18 faulty notes of Rs. 500 each note and nobody is ready to take this type of notes. All are torn and stiched by tape and glue. Bank is also not accepting those and suggest to register complaint to customer care but I have loose my patience when customer care said that there is no any option or procedure to register this kind of complaints. Seriously this is pathetic and I am fed up with this kind of activities.

Thanks,
Karan Prince
+91-[protected]
[protected]@outlook.com

Dear Customer (chitresh),

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Credit Card — Customer service

Hello
I am using Gold Plus card of Axis Bank
On receipt of my 1st statement I came across certain additional cost added
I have sent e-mail to customer care twice and asked for clarification but no reply
I have even asked for the payment across counter in axis bank near my office but no reply.
What sort of service can I expect from the bank where I am thinking of long term relation with the bank
Expecting your reply
With regards
Sagar

Parveen Sharma — Misuse of my credit card

my citibank credit card no. [protected] has been missued by parveen sharma, shop no. 04, opp indira market, sector-27, noida, uttar pradesh 201 301, mobile no. [protected] as per tax invoice no.[protected] dated 03.03.2008 for rs. 27140.00 and tax invoice no.[protected] dated 21.02.2008 for rs. 13730.00 issued by future bazaar india limited, mumbai, maharashtra-400010, these bills arranged and sent to me by citibank for payment.

but, i never have used my credit card in e-shopping, further i wish to inform you that these transactions have reversed earlier by the bank, but today i got a letter with attachments for debiting the earlier temporary credits.

please suggests me what i do, should i go with the police, because i am not in a possition to pay or bear these wrong debits

Ram Dhan Dhiman
citibank credit card no. [protected]
C-30, Sector-10, Noida 201 301

Personal — ICICI CREDIT CARD

Dear Sir,

Goodmorning!

The grieveince is regarding settlement of my ICICI credit card number [protected]. Sir, I rahul Jhaveri residence of Ahmedabad need to address my complain as under

1. I was Holder of Above mentioned credit card and due to some financial constrainsts I was not able to pay in Big amount. I use to pay in small amounts. Than It was decided ( mutually agreed) between mysefl and ICICI customer care - Ahmeabad office for the settlement of the same. The amount agreed was INR 38000 / - in 2 instalmentsas under

Immediate cheque of INR 4000/- &
1st cheque: INR 15000/-
2nd Cheque: INR 19000/-

The cheque of INR 4000/- got cleared as per the schedule, but they also debited extra 10240/- from my account without any intimation. Than after when I contacted them they regreted the same and then told me replace one of the cheques. even after such mistake from their side I agreed to do so. But due to reason known best to them they never turned up to get the cheques replaced. even after lot of follow up from my side they did not turn up. One fine day when they found time, MR. Nishants from Ahmedbad office cals me that he is depositibg the cheque of INR 15000/- as it was due, I rather tols him to deposit INR 19000/- and told / reminded him to get the other cheque of INR 15000/- replaced with cheque of INR 4760/- which I was liable to pay. The cheque of INR 19000/- too got cleared. Than fater I caled up Ahmedabad Represenatives many times but they never turned up get the cheque replaced.

Than all of a sudden my account is debited with INR 11000/- instead of INR 4760 for no reason.

Now in this whole case where is my fault???

I have sent them mails for the same and can be sant to you if needed.

I have requested them to credit my acocunt back for the excess amount they have debited, that too without any intimation. All thier repsentative had been contacted by me.

1. Mr. Ashish Park
2. Mr. Nishant &
3. Mr. Amit - ( whi has now left ICICI)

Can you please help in getting my money back?? Also please advice where can i send all the communications done till date with ICICI??

Looking forward towards your help!

Thanls & regards

Rahul Jhaveri
[protected]

ICICI Credit Card — Misleading the Customer

Hi,

I had a Credit card of ICICI and was using from last 2 years. In between i got a Imint card. Then i thought to get my reward points in Imint (and ICICI is offering the same) in future. For that i requested them to transfer my Points old/new to my imint card. They said that your card is not fulfilling the requirements for that and you have to take a new card (Gold Credit Card of ICICI) .Then i got agree to take that and i got it also. After some time i noticed that still my points are not going to my Imint card which i am earning now. then i again contacted them and told the whole story. Then they told me again that your card is not fulfilling the requirements for that because that card was given to you as ad on card under the old card and we can't transfer your points to Imint. Then i was feeling like fool that they wasted my 4 months in this processing and now again the problem is same for me. I was thinking that was it the way of marketing of their card. On the last conversation with Sanjoj from ICICI he straight way said that we can't do this and the talking manner was very rude and he accepected that "the mistake was done from their side."
Now if they commited a mistake then why a customer should suffer for that.
I have all the mail conversation of each and any stage. Please help/suggest me on the same.

Thanks
Rajiv Tuli

please cancel for Rs 30000/- (Rs. Thirty thousand only) on 29.04.2009 in my card no [protected] ref no 74477489120012469797256 for icici prudential life insurance
this is for your kind information and oblige
thanking you
yours faithfully
k.krishna

Dear Manager,

I am trying to reach to ICICI Bank customer care to resolve my credit card ([protected])issue...but Im unable to reach to you, either through your email ID [protected]@icicibank.com, since message delivery failure is reported and even through phone banking, they need PIN number, which I do not have since I dont use this card anymore. Below is my chail of emails, which i followed up from last year to resolve the issue, whereas the same is not addressed till now.


----- Message from T K Kumar <[protected]@apac.ko.com> on Sun, 17 May 2009 11:29:51 +[protected]
To: [protected]@icicibank.com
Subject: Fw: 'ICICICARE=[protected]' Fw: Hi..

Hi,

Please look at the below chain of e-mails, which I continued to pursue with your bank to settle my credit card account, but it is very unfortunate that even after repeated follow ups by the customer itself, no initiative taken to address the customer concern till now. Due to my job profile which entails very busy schedule along with travelling, i could not follow up on this issue and i assumed that ICICI bank would be more interested like me to close this issue soon. I realized few days before, when again i was applying for some credit card, and i was informed that my name is in CIBIL as defaulter, then it made me to realize that this issue is still open. Reviewing my previous e-mails revealed that post my email during August 2008, no reply from your bank or any grievance redressal action taken by ICICI bank till now.

I reiterate that I understand that If the card is used, then customer has to pay the same and as a genuine customer I will honour my liabilities with respect to the actual amount of card usage but why should I pay the liability posed on account of penal interest, late payment interest and compounded interest charges and other charges etc since I never received the statement of account since December 2004 onwards and neither i was aware of my actual liabilities (however you have already collected almost Rs. 21K during previous year from my parents from the card limit of Rs. 34K), in fact even after my followup with your bank for more than a year, I have not received any statement of account. For the complete issue...you may see in my below emails and hoping that your bank will listen and take the merit of customer concerns in resolving the issue.

I would like to mention again that Iam still a customer of ICICI bank by way of ICICI housing loan and I have been honoring my commitments promptly without any delays.

Please please please ...expedite this..im fed up already by this and wants to close this chapter. pl help me in closing in this asap. You can reach me over e-mail or at the below number (after 6.00pm).


Regards,
Kiran Kumar T
Associate Manager - COBC
Mobile[protected]



CONFIDENTIALITY NOTICE
This message (including any attachments) contains information that may be confidential. Unless you are the intended recipient (or authorized to receive for the intended recipient), you may not read, print, retain, use, copy, distribute or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail, and destroy all copies of the original message (including any attachments).

----- Forwarded by T K Kumar/IN/APAC/TCCC on 05/17/2009 10:47 AM ----- From: T K Kumar/IN/APAC/TCCC
To: "Customer Care" <[protected]@icicibank.com>
Date: 08/12/2008 12:15 PM
Subject: RE:'ICICICARE=[protected]' Fw: Hi..



Hi,

Iam still waiting for your response on the below issue and it is more than 3 weeks from your last mail. Because of no genuine reason, my name is appearing as a CIBIL defaulter which you have to let me know how to clear the same.


Please expedite the case so that can I close this issue.


Regards,
Kiran Kumar T
Associate Manager - COBC
Corporate Audit Department
Coca Cola India
Mobile[protected]


"Customer Care" <[protected]@icicibank.com>
07/19/2008 05:39 PM

To
T K Kumar/IN/APAC/[protected]@TCCC
cc

Subject
RE:'ICICICARE=[protected]' Fw: Hi..








Dear Mr. Kumar,

We inform that we have initiated a request for the settlement of the card dues with the service request number SR73480880.

Your request will be processed on or before July 28, 2008.

We like to inform that customer's name will never be removed from the CIBIL list even after the payment of the dues.

However, the repayment string in the CIBIL will be updated with the payment details.

Looking forward to your kind co-operation.


For your safety DO NOT:

Never give away your card details or account details in response to mails that offer free gifts or lottery winnings.

Sincerely,

B Upendra Kumar
Customer Service Officer
ICICI Bank Limited

Credit Cards Fees structure is changed w.e.f. 1st June, 08. For details visit www.icicibank.com>Personal Banking >Cards> Credit Cards > Most Important Terms and Conditions.

Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.

If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank


-----Original Message-----
From: T K Kumar ([protected]@apac.ko.com)
Date: Thursday, July 17, 2008 11:23 AM
To: Customer Care ([protected]@icicibank.com)
Subject: RE: Fw: Hi..

Hi Madhavi,


Iam surprized to get this kind of response from you wherein you have not at all addressed about the issues i have reported and what course bank is going to resolve the same. Does this mean that ICICI Bank do not want to listen to customer concerns and resolve the Issue, if so please let me know, then I may resort for other course where my grievances will be listen. The liability you have mentioned is not acceptable on account of the reasons I have earlier mentioned. I do understand that If the card is used, then customer has to pay the same and as a genuine customer I will honour my liabilities with respect to the actual amount of card usage but why should I pay the liability posed on account of penal interest and compunded interest charges and other charges etc since I never received the statement of account since December 2004 onwards. Further the payments which you have received so far was just 5% of the balance (minimum amount), I hope you must realize the fact that nobody would like to pay 5% minimum continously and then take a 2.95% interest permonth on the balance which effectively nullifies my payment and this happened due to the fact that I was never informed about the actual liability, other wise I would have paid the entire amount in lumpsump and the 5% amount was automatically unknowlingly got deducted from the ICICI account balance.

Further you have not also mentioned the reason for withdrawl of my request for removal of my name from CIBIL. I need to close this issue and also make sure my name is removed since the reason for non payments are already explained below.

I have tried to contact Mr. B Godi at the number given below but either I am getting phone to be always engaged or no body picking up the call. I have to resolve this issue on a priority and hoping to listen a positive consideration on the my issues.


Regards,
Kiran Kumar T
Associate Manager - COBC
Mobile - [protected]




"Customer Care" <[protected]@icicibank.com>
07/14/2008 06:38 PM


To
T K Kumar/IN/APAC/[protected]@TCCC
cc

Subject
RE:'ICICICARE=[protected]' Fw: Hi..










Dear Mr.Kumar,

We regret our inability to accept your request for removal of name from CIBIL and we inform that credit card account 5177 XXXX XXXX 9009 has been deactivated and amount outstanding of Rs. 89, 979.26 is payable by you.

. We request you to contact the collections manager at the following address for settlement of dues on your credit card account.

Contact Person: Godi B

Contact Address:
ICICI Bank Ltd, Jvl Towers, Opp State Assembely, Saifabad, Hyderabad-500004

Contact Numbers:[protected]

For further clarification, please contact us through the "E-mail Us" option at our website, www.icicibank.com.

Sincerely,

Madhavi G
Customer Service Manager
ICICI Bank Limited

If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.



-----Original Message-----
From: T K Kumar ([protected]@apac.ko.com)
Date: Saturday, July 12, 2008 10:18 AM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: Fw: Hi..



Hi,

This is in continuation with the below mentioned e-mail for which I am still expecting response you. This is to mentioned that I have got shock last month when I have approached for a car loan from HDFC bank and they informed that my name is appearing as default customer at CBIL on account of this credit card. How can you do like this with a customer who is associated with your bank since many years and also promptly remitting all other dues (housing loan, Personal loan ) and also my wife's housing loan. This is ridiculous instead of resolving this issue, you have effected my credibility in the market.

Please please and please resolve this issue and also required to take back my name from CIBIL as defaulter.

Further once again iam giving my contact details below:

T. Kiran Kumar
Flat No 153, Abhiyaan Apartments,
Plot No 15, Sector 12, Dwarka
New Delhi - 110075

Please let me know if you need any other information from my end. Expecting early response from your end and a early resolving of this issue.


Kiran Kumar T
Associate Manager - COBC
Mobile[protected]

----- Forwarded by T K Kumar/IN/APAC/TCCC on 07/11/2008 06:50 PM -----

T K Kumar/IN/APAC/TCCC
06/11/2008 06:49 PM


To
[protected]@icicibank.com
cc

Subject
Fw: Hi..


Hi,


This is with respect to my ICICI bank credit card No. [protected]. I have deep concerns on the dues reported against this credit card which is not yet resolved so far. This mail is being written with utmost expectation that the concerns of your customer is heard.

The above mentioned credit card was issued to me sometime during 2004, post November 2004 onwards, I shifted to Bangalore city and accordingly I have communicated to ICICI customer care about my change of address, however no actions was taken since then I have not received a single statement of account so far. As a matter of fact, I hold several other credit cards as well and based on the statment of account I am clearing all my dues however with respect this card (a) I think i have used this card not more than twice or thrice so far (b) never got to know the amount due since statement of account never send, hence I could not make the payments, however to my surprise, the ICICI bank has never took up the issue of non payment since 5% of the minimum card due amount was always being debited to my ICICI account (may be that this card has ECS facility) and I was not aware of this fact untill 2007 when the balance in this account was not sufficient and ECS did not happened and ICICI bank associates had touched base with my parents. The point I want to meniton here is that my salary account is with HDFC from Decemeber 2004 onwards and I used to transfer certain funds for my parents on a monthly basis to my ICICI account and I never reviewed this account balance hence the above fact of 5% ECS debit remain unknown to me.

During August 2007 end, ICICI collection associates had called up my parents for the amount due and they provided my contact details of Delhi, when they had contacted us, we asked for the statment of account, since we were not aware of the balance to be paid, they provided false promise of providing the complete details only after remitting the current month minimum due and colletion cash of Rs. 6200 but again i have not received the statment. Once again for few months the minimum amount got automatically debited from my ICICI account and later when I realized that why the account balance is short even after transferring the funds and I stopped transferring funds to ICICI account since even on my repeated request I have not got the statement of account and your bank has utilized the facility of ECS. Then again ICICI assocaite had approaced my parents, instead to me for making payment and we again requested us to send us the details, but they once again given false promise to send the details but only after reimitting the minimum balance of Rs. 6100 and I asked them to use ECS for that month (ie. January 2008) since I will make the funds available. But even after receiving the funds the story remain the same.

Later there was numerous calls happened between you bank associates and myself and in every call I have requested them to atleast send my a email copy of statemnt of account to my know principal balance and also the complete mailing address of delhi . I also informed that I will not be paying any penal interst charges and any other levy since I was completely unaware of the balance. Also given my mobile number, email ID and address of communication of Delhi. But since as a genuine customer i was expecting a positive reponse but instead of that suddently i got a call stating my due are 74K, and I need to payfor it and no details were provided.

Please find below the email which was send to Mr. Satish, Collections manager and where in I have written first email based on the limited knowledge about the above issue (as I did not have any details with me) and on the same day Mr. Satish had checked the details and accepted that the statement of acccount was not served to me hence he forwarded a monthly details just from July 07 onwards. It was surprise to me that my card limit is Rs. 34000 whereas my liability was Rs. 74K. I request him to provide the my principal due but he could not provide the same. Since it is pretty evident the balance which has gone up to 74K is only the interest, penal interest and compounded interest. He offered my that he had reduce 22K from the current balance and pay Rs. 52K. I am very surprised that even after remmitting unknowingly Rs. 21k (Jul 07 to Jan 07) my principal has not reduced due to the inappropriate debit of compunded interest charges. I requested him to let me know the principal due amount which I will pay and would like to close the card since I am not at all using the same and infact this card is adding mental tension to my parents since you bank is always calling to my parents intead to me. But he expressed his inability to do any further on this and suggested to write e-mail to customer care. Hence forth I am writing this e-mail but the reason for delay in sending this mail is that my job entails frequent travelling to all over India hence could not send it immediately post discussion with Mr. Satish.

I would also like to mentioned that I am a customer with ICICI bank with almost 8 years and this is first time where I am facing very bad time. With respect to my credibility, I have promptly repaid a personal loan taken from your bank, further I have preclosed a Rs. 11 lac housing loan within two years (where the tenure is for 20 years) further I still hold a housing loan (Rs. 15 lacs) for which Iam remitting Rs. 15371 per month very promptly.

Request you to please look into the matter and expect to listen soon a positive response. Hope you will consider your customers greivance.


Regards,
Kiran Kumar T
Associate Manager - COBC
Mobile[protected]

----- Forwarded by T K Kumar/IN/APAC/TCCC on 07/11/2008 05:42 PM -----

T K Kumar/IN/APAC/TCCC
06/04/2008 02:27 PM


To
sreeramulu.[protected]@icicibank.com
cc

Subject
Hi..











Dear Sreeram/Satish,

This mail is from my official E-mail ID. As discussed with you about the non reciept of statement of account from more than 9 months even after giving the new address, E-mail ID and telephone number. This is to mention you again that last three/four payments which were collected from me were based on the false committment from your staff that the details will be provided later. I have received many calls during last three to four months and even after repeated mentioning that I need the details of my dues since I have not used this card from last one year, but till now nothing has happened. This is the request to send me the clear details of principal amount due on my card with date of transaction to understand it better.

Hope you acknowledge the above and as a esteemed organization would listen to the customer concern.



Thanks and Regards,
Kiran Kumar T
Associate Manager - COBC
Mobile[protected]

Dear Sir,

I Shibu Paul going to use my ATM Card no: [protected] in your ATM Counter on[protected], I put my password and withdraw amount of Rs, 3000/=, money will come but as soon as the money return to your to your machine back, I cannat collect my money, bur the balance have cutted off, my a/c no:[protected] in the name of Shibu Paul, Dhekiajuli, Assam,

Sir, kindly deposit my money in the same of my account

Shibu Paul
Dhekiajuli
A/c No:[protected]

Dear Sir,

I Shibu Paul going to use my ATM Card no: [protected] in your ATM Counter(Tezpur, Assam) on[protected], I put my password and withdraw amount of Rs, 3000/=, money will come from machine but as soon as the money return to your machine back, I cannat collect my money, but the balance have shown Rs 3000/= have deducted, my a/c no:[protected] in the name of Shibu Paul, Dhekiajuli, Assam,

Sir, kindly deposit my money in the same of my account

Shibu Paul
Dhekiajuli
A/c No:[protected]

To
Customer Service Manager
ICICI Customer Care

Dear Sir,

Reference to my prevoius letter still I have not got any information about my ATM Card no: [protected] in your ATM Counter(Tezpur, Assam) on[protected], I put my password and withdraw amount of Rs, 3000/=, money will come fromyour ATM machine but as soon as the money return to your machine back, I cannot collect my money, but the balance have shown deductedof Rs 3000/=, my a/c no:[protected] in the name of Shibu Paul, Dhekiajuli, Assam,

Sir, kindly deposit my money in the same of my account at the earlies & oblige.
Thanking You

Shibu Paul
Dhekiajuli
Mobile No: [protected]
A/c No:[protected]

Dear Manager
ICICI credid Card,

Dear Sir,

Sudha Rani.M Customer Support Teamb ICICI LOMBARD intimated thrice that Rs. 17549/- refunded to my credit card account Number :[protected] on 10-Oct-08. But I have been informed that that have accoutfor. I have been informed that my balace amount Is Rs. 9075.14. I have use the in any other transjaction. How Rs. 9075.14 is due in my account it is better known toyou. Every month I am paying montly amout. Rather my money in your account. You should refund with interest. I could not understand where the my money goes. In support I have enclosed the copy of mail recived from ICICI LOMBARD. Please look in the matter and settel the matter very early. In the mean time i received a call from your end that my card has been blocked and to pay Rs. 9075.14. Once again I request you to settel the issue.
Copy mail receive from ICICI LOMBARD deffent date enclosed herewith.


RE:'ICICILom=[protected]' Non - acceptance proposal for health policy Inbox
CustomerSupport Mon, May 11, 2009 at 4:27 PM

SWAPAN MAJUMDER Wed, May 20, 2009 at 10:50 AM

CustomerSupport Tue, May 26, 2009 at 3:20 PM

SWAPAN MAJUMDER Thu, May 28, 2009 at 3:46 PM

CustomerSupport Mon, Jun 1, 2009 at 4:41 PM
To: [protected]@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
your policy has been cancelled and refund has been processed, we request you to please check your october 2008 statement, so that you can find the refund details.
Please find the refund details below
Refund Date : 10-Oct-08
Refund Amount: Rs-17549/-
Refund Mode : Credit card
Credit Card Number :[protected]
For any further assistance, please feel free to write to us.
We thank you for your patience and co-operation.

RE:'ICICILom=[protected]' Non - acceptance proposal for health policy Inbox
CustomerSupport Mon, May 11, 2009 at 4:27 PM
To: [protected]@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to Your mail we would like to inform you that, your policy has been cancelled and refund has been processed as per your request.
Please find the refund details below
Refund Date : 10-Oct-2008
Refund Amount: Rs.17549/-
Refund Mode : Credit card
Credit Card Number:[protected]
For any further assistance, please feel free to write to us.
We thank you for your patience and co-operation.
Regards,
Sudha Rani.M
Customer Support Team

Reply | Reply to all | Forward | Print | Delete | Show original


SWAPAN MAJUMDER Wed, May 20, 2009 at 10:50 AM

CustomerSupport Tue, May 26, 2009 at 3:20 PM

SWAPAN MAJUMDER Thu, May 28, 2009 at 3:46 PM

CustomerSupport Mon, Jun 1, 2009 at 4:41 PM
To: [protected]@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
your policy has been cancelled and refund has been processed, we request you to please check your october 2008 statement, so that you can find the refund details.
Please find the refund details below
Refund Date : 10-Oct-08
Refund Amount: Rs-17549/-
Refund Mode : Credit card
Credit Card Number :[protected]
For any further assistance, please feel free to write to us.
We thank you for your patience and co-operation.

- Show quoted text -




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Hi Madhu, I am facing a similar situation.Infact in my case the mail to customer care has bounced.I had informed the bank of a possible fraud as i have received an sms of a fictitious trx but the same did not reflect in my account on that day(e-statement-online).The customer care online told me that it would not materialise and it would not reflect.However inspite of the assurance the same reflected in my account withun 46 hours.Now i am being taken for a ride.

IU DONT KNIW WHAT TO DO.

hello Rahul,

I faced the same situation, there was no response from ICICI, i took legal help and upon draging the bank to legal court, they immediately returned the money.What I feel that these banks feel that innocent citizens cant take legal help and also they think that innocent people dont keep thier re cords intact.


Pankaj Jain

Dear Madam/Sir,

Pls send the which date of birth mentioned in my application form
actual my date of birth 10.06.1977, but at the time of cderit card usage DOB is must required.

Pls send the details asap

my mobile no.[protected]

On 12 July 2009, I made a transaction of Rs 22000/- (ref No 74182279194000000023300) with Holiday Home Makers through your credit card. I was told that as per arrangement with ICICI Bank amount will be repayable in 9 installments with due interest thereon. After 01 or 02 days, I got a confirmation call from your Bank informing me that amount of Rs 22000/- would be recovered in 9 equal installments and interest of Rs 2100/- (appx) would be charged thereon. However, to my utter surprise, the entire amount of Rs 22000/- is included for the payment in my credit card statement for the period 13 July 2009 to 12 August 2009. When I contacted to customer care of the Bank, I was told that Bank has discontinued the above facility and as such I am required to pay entire amount at once on due date. Now, question arises here is that when Bank has already extended the facility how and why it was withdrawn abruptly without informing me, causing enormous inconvenience to me and other customers like me. It just seems that Bank is resorting such undesirable practices just to make the regular customers, defaulters and earn hefty interest to increase the profitability, which are fully against the established laws and practice of the Banking.

I would like mention that I am not only holding Credit Card but also availing your following services:-

Demat account with Saving Bank Account
Regular Savings Bank Account with ATM Card
Insurance Holder for two Vehicles
ICICI Prudential Life Insurance (Life Stage Pension with annual premium of Rs 1.00 lakh)

I have also been identified as "Privileged" customer by the Bank. However, such tall claims of the Bank for efficient services remain on the papers only and in reality no such things are experienced. I may now please be informed reasons for resorting such fraudulent practice by the Bank and hope not to repeat such instances in future to continue our relationship. I am also writing to Banking Ombudsman in the matter to make them aware.

(G M Somavanshi)
Mob No [protected] (email - [protected]@yahoo.com)

To
ICICI bank Credit card.

Sir / Madam

Requiest to you My credit card no. is [protected], from our side by mistakely wrong cheque date write so, chq.is retured & interest charged,
Please I requiest to you revesed a interest charges not happing next time

I hope you take my requiest

Thanking You,

sir,
i inform that you i hold last three years you credit card but last six month some problem in your sides
you give me loan but not credit my account you charges emi and late payment fees i want pls solved
my problems my credit card no is [protected] you not send statmenet last two month i want
you solved my problem and start yours credit cards pls give me reply my mail id
thank you

I have lost my ICICI credit card.and the card no is :[protected], kindly block my card for mis use of others.The out standing balance will be paid soon, And I always receive my statment after the due date, One of you agent Name:Gafur, Cel No:[protected], from Mumbai, calling us and giving wrong information, and he doesn't know the meaning of credit card, such people working with you it will spoil your orgnization reputation.

Thanks.

Nilesh.

sir,

I am holding Kotak Credit card bearing card No. [protected] and also savings account with them. In Aug month i had taken a balance transfer of Rs.30, 100/- with all procesing fees and intrest amounted to Rs.2000/- with other amount out standing Rs.34000/-. I was paying regularly minimum payment to them, but suddenly they cancel my BT and telling me to pay total outstanding of Rs, 61000/- immediately, by blocking my FUNDS IN SAVINGS BANK ACCOUNT WHICH RESULTED MY ECS RETURNED BACK THIS MONTH.

I Had been contact with their Nodal officers by mail, to pass my ECS DEBIT for which i had deposited sufficient funds lying in my SB ACCOUNT, but this bank doesnt take care of the customer and just they blackmailing me from last two months by holding funds from my saving account with out even showing credits in my credit account account. They make me defaulted by telling me they will automatically credits my card account funds which they holded. Now from oct, 03 they again funds holded from my SB ACCOUNT illegally and telling me they had rights to hold by showing cards agreement. This bank is just blackmailing the sb account holder telling me to pay whole amount immediately to PASS A ECS IN SAVING ACCOUNT..

Now my ECS had been returned by this bank knowingly and delibrately by which my crediblity has been spoiled by this bank brutual service to the customer and inspite of free funds avalible in my sb account to clear ecs, they had billed ecs returned debit charges to me without honouring ecs of other bank.

suggest me what should i do know, collection people troubling me day night and threatning to take action,

regards

Hakeem
[protected]

sir,

I am holding Kotak Credit card bearing card No. [protected] and also savings account with them I was requesting them from last two weeks to honour my ECS which was going to hit my sb account and they keep totall funds blocked from my sb account and showing door towards their collection manager to contact him to relaease my funds or to clear my ECS. This bank had nothing to do with customers dignity or vlaue, just they want money by force and blackmailing the customer by holding funds delibrately. This goonda service is contuing and no respite to me and now i had to pay ECS RETURN CHARGES TO BEAR THEM ALSO WHICH THEY DIDNT HONOUR MY ECS EVEN THOUGH FUNDS ARE AVAILABE..

This bank is very poor in service on phone, by mails and nodal officer doesnt reply to the customer mails. They want money immediately of total outstanding after they cancelled my Balance transfer for which i had paid 2000/- processing fees. This bank is telling me to contact and settled the issue with their Collection manager when i had been requesting them to Honour my ECS this month, which they had returned back delibrately even funds are there to honour.

why the saving account had been delibrately blocking by the banks by which ECS transction is effected even after customer requested to honour .. Please tell what should i do know, their goons are after me day night to settle full amount immediately by blocking funs in sb account..

regards
Hakeem
[protected]

Sir,

Still they doesnt bother to reply and debited again the ECS return charges of Rs.202*, it is shameful to see to collect charges of return ECS without honouring my ECS even i had sufficent funds well before date . I had been begging and requesting them to release the hold funds and clear my ECS hitting my sb account to keep my track record of paying good and well with other bank. Now they had delibrately RETUNED THE ECS without carring the customers plea in sake of collecting credit amount by hook or cook method. I had actually paid Rs.10.000/- minimum amount as per this month statement, they had cancelled my BT and want full amount to be paid immediately to pass a ECS which is very CRITICAL INSTRUMENT to a customer who does banking with a bank. This bank doesnt have any answer and their officers are helpless to the customers, when i had been requesting from last two weeks, and just washing their hands to go to COLLECTION DEPARTMENT managers, executives who are making days and nights nightmare by calling and telling me to pay full amout.

I had been charges ECS return charges by other bank for not honouring my commitment of paying ECS by this bank and lost creditbility and they will show in CIBIL and customers had to suffer their creditiblity. Suggest me what i have to do know to clear my name in CIBIL and ECS was not honour delibrately block by this bank.

regards
Hakeem
[protected]

Dear Sir,

I am getting unwanted calls and SMS on ([protected]) from your ICICI credit card comapny while i am not using ICICI credit card. This is a corporate number of Vodafone, earlier Mr Amit Raman was using this number i doesn't know who is Amit Raman but after his resiging from Vodafone. This number has been alloted to me, and from the day one I am getting calls on SMS on this numbers to get your pending amount clear. While on each call I have reminded to each telecaller that Please delete this number from your data. On each call telecaller has told me that your number will be deleted from their data. But still i am getting calls from your bank.
Today I have received a call from[protected] to get your dues clear. I again informed all the things to them. The telecaller has given the phone to her senior to spoke.He said to me "Ki aapka ki kismat kharab hai ki jo aapko ye number mila" inspite of giving any solution to me.

Finally i request to you to please get this number deleted from your data. If you want to clearify, you can also do the verifaction against my number and address.

Need your co-operation as i am fed up of these calls.

Kindly revert ASAP.

Regards,
Abhishek Gupta
+91-[protected]

Need to know which bank is providing the debit card which has password for any transactions like purchase etc. So that we can avoid misuse by sombody

Hi,

I had applied for a credit card from HSBC Bank and the credit card is created having number [protected] in 2007 when i was in Hyderabad.
On the day I left Hyderabad, the Credit card came on that address, i was unable to recieve the card.

Now I have applied for a personal loan from HDFC bank and it is found by the HDFC bank from my PAN number AOHPB1766M, that the HSBC bank is declared me as a defaulter..

Without receiving the Credit card & without any use, how can I be a defaulter?

Please clarify and provide a clearance from HSBC bank, so that my Personal Loan request can be processed.

Expecting your reply soon,

With Regards:
Bhagirathi

My credit card VISA was blocked due to the wrong usage of pass word about 5 omnths ago.
Latter I have sent an request to clear the same .

Till now there was no action and every call i spend about 15 minutes. Lattter they say send a fax or email, but in vain

my name is subbarao. my credi card loan account no is [protected]. sir my out standing ammount is settlement in 30/12/2009. ammount is 46, 000/- only .ammount is three instalments.

1st installment is Rs.10, 000/-payble on 30.12.2009 cheque no. 861225
2nd installment is Rs.18, 000/-payble on 25.01.2010 cheque no. 861226
3rd installment is Rs.18, 000/- payble on 20.02.2010 cheque no. 861227

three installments is cleared. please send me my NOC. Settlement Ref No.ICSO1HYD/122009/FWO

my phone no is [protected](hyderabad, kukatpally)
.

Credit Card — your inability to comprehend a customer's request

I do not have a complaint rather i have to tell you that not only you people are deaf to the requests made by the consumers but also keep on telling your part of the story.
In spite of my repeated requests that please cancel your stupid credit card which has become the misery of my life you people do not just do it. instead of abiding by the requests you keep on sending me the bills every month specifying the renewal fee and putting interest on it.
you want me to take this up legally,, i can do it but it is neither advisable for you nor is desirable by me.
Please cancel the bloody credit card([protected]) asap and do not send any further bills to my place.
regards
Abha Sethi

To,
Brach Manager
ICICI Bank,

Subject: Correction of Credit Data records from Your ICICI Bank History.

RE:'ICICICARE=[protected]' ICICI Credit Cards -Account Number [protected] (CIBIL REFERENCENUMBER: - DD646582)

Dear Sir/Madam,

I have applied Personal Loan in ABN AMRO Bank in Dec 2009 and after scrutiny process of my credit history with CIBIL; my loan application has been rejected by ABN bank.
I have checked with CIBIL regarding my credit history and from their report, came to know that I am the defaulter at ICICI bank for some Credit Card accounts. The detail is as follows
Account Dates Amount Status
ICICI BANK Opened:[protected] High Credit:1, 02, 728 Written Off
Account Number Closed Current Balance:1, 02, 728
[protected] Reported:[protected] Overdue: 76, 240
Type: CREDIT CARD

I want to share with you that in my entire life I never received Card “[protected]“. I called up your customer care and confirm the details about above Credit Account. I was completely shocked when I came to know that above card is on my name but Wrong Address, Wrong Date of Birth and all other information except Name.

This means this report showing all invalid data to my credit history. For this concern I requested CIBIL customer care to correct my Credit History. They informed me that this process can be initiated only from ICICI bank as they provided that information.
I request you to please remove above credit account no. from my ID at CIBIL. It will be great if you could help me out other wise I have to follow some legal process.
Thanks & Best Regards,

Praveen Sharma
My Address: - RZF - 222 / 8C, Street No. 31C,
Sadh Nagar, Palam Colony, Nr. Pardhan Chowk
New Delhi-45
Mobile: [protected]

pl. change my postal adress. my card no is [protected]


my mail id prasanthikalpana.[protected]@gmail.com

thanking you sir

TO,
Dt. 12.07.2010
Credit Card Division, ,
ICICI BANK LTD
CHARGE BACK DEPT
MUMBAI- 13

Dear Sir,

Ref: Credit Card No:” [protected]” VISA GOLD

I am having above referred Credit Card with your bank for an amount of
Rs. 13563.15, outstanding payable by me.

This is for your kind notice, that actually I have paid that total amount actual utilized by me. The above outstanding amount is it reflects only late fee, interest amount levied by you (Rs 17190.80). Even though I am paying every month science Two (2) years. With reference to your telephonic talk with your representative I request you to kindly waive the maximum amount to pay the balance amount to settle my account (full & final) due to some financial problems faced by me due to high educational and medical expenses.

This is for your kind information and waiting for your favorable reply in this regard.

Thanking you,

Yours faithfully
Kishan K Kukreja
Door No: T-2, 14-3/7
Sri Laxmi Tower, Opp. L.G.Polymer
Road, R.R.V. Puram
Gopalapatnam-530029
Visakhapatnam
Email: - [protected]@rediffmail.com

my name is P.V.N.S.PRASAD from hyderabad my icici credit card no is [protected] i have cleared the payment of Rs.20, 550 on 07/11/2009. That day onwards i dont use my card, recently i swaped my card but it was declained. please send me the status of my card it was working or not.my mail ID is [protected]@yahoo.co.in, my contact no is [protected].

thanking you

From
MERRIDIAN PROMOTERS PVT. LTD.
D.No. 47-3-29/2, 5th Lane,
Dwarakanagar, Visakhapatnam – 16,
Andhra Pradesh, India.
el : 2537646, 2719263/Cell:[protected]
Email: [protected]@yahoo.co.in




No.PSMR/ICICI/CC-2009/ Date: 24th March 2011


The ICICI Bank Credit Cards operation,
P.O. Box 7931, Tulasiwadi P.O.
Mumbai-400 034.

Dear Sirs,

Sub: - Monthly Credit card statement of accounts dated 22nd Jan 2011 for the period from 21-12-10 to[protected] Credit No.4477 xxxx xxxx 2009.


Ref: I). your credit card statement of accounts dated 22nd Jan 2011 for
Rs. 10, 564.47 due to be paid on 08th Feb 2011.

II). we have issued a cheque for Rs.10, 600/- vide cheque bearing No.011625
dated 2nd Feb 2011 towards payment of the above bill well before the due
date. ¬
- - -

It is seen from your above credit card statement of accounts dated 22nd Feb 2011 that you have debited a sum of Rs. 1, 079/- on various amounts towards various charges to my account on account of delay in payment.

It is very clear that you are not maintaining the correct accounts of the Customers and there is no co-ordination between your staff from one section to another section. Due to this reason, the customers feel unhappy and facing lot of inconvenience. It is better you advice the concerned staff to verify accounts correctly and properly before entering/making into the correspondence to avoid criticism, displeasure from all the customers.

Please note that the due date of payment of the above said card was on 8th Feb 2011 whereas I have paid Rs. 10, 600/- by cheque well in advance (ie) on 02 Feb 2011 before the due date. After one week, your Executive staff called us over telephone stating that the cheque not received till 9th Feb 2011 and asked us to pay in cash, promising that they will not deposit the cheque in the Bank, if received subsequently. Believing his statement I have paid a sum of Rs. 10, 000/- in cash leaving a balance of only Rs. 564/- as on the day. But your executive has failed to keep up his promise and deposited the cheque after receipt of payment of Rs. 10, 000/-. This indifferent attitude of your staff is adversely affected my image.

But to my surprise you have charged and debited a sum of Rs. 1079/- to my account which is not appreciated. There is no delay in payment on my part. If there is any delay, the same shall be on your part. The amounts debited to my account are therefore not correct and not agreed to. The undersigned is very much unhappy for your indifferent attitude.

Secondly, when I operate my above said credit card, the same is not accepted by the ATM machine.

In view of reasons mentioned above, I request your goodselves to kindly reverse the said amount of Rs. 1, 079/- already debited to my account and credit to my account and confirm as early as possible.

Please note that if the same attitude is continued further, I shall be constrained to close the credit card account without further notice. Please confirm by mail.

Thanking you,




Yours Sincerely
For Merridian Promoters Pvt. Ltd.
(P. S. MANGAPATHI RAJU)

I am holding credit card o[censored]r Bank (icici)
No:-[protected] Last month by mistake droped a cheque no:-188812 amount of Rs 10000/
at an hdfc ATM center at Rabodi naka.Because the cheque drop box of icici at kalwa ATM had been lifted
with out any information to customers for convenience there is no security gaurd to question, all happened on23/04/2011
.
I cross checked with an manager at ur icici
branch sayadhri nagar wether the cheque dropped at hdfc ATM drop box will reach the icici for clearance
for that i was told to draw another cheque at sayadri
branch, immediately issue cheque No:-188813 for the
amount of Rs 10000/ which was cleared on 28/04/11
The cheque deposited earlier at hdfc ATM
center ( No:188812 ) is also cleared towards icici credit card on 24/05/11 we were told that the cheque deposited at hdfc will be returned at residence address.
There is no regular physical statement delivery for last few months.
We request u to stop the clearance of the
cheque No:188812 for the amount of Rs:10000 / if not
done so. Please reverse the amount deducting only
Rs:2000/ from total of Rs:10000/

Please do the needful
Best regards
Mr Ravi kumar S Bojja
:

Credit Card is lost

My Credit Card No 4375xxxxxxxx7002 is LOST pleased help? Regards . Anand Jain...[protected]., [protected]@airtrlmail, in

Inquiry of Transaction

I need to know information of transaction of 12 march 2015. There is 393.26 rs transaction but as I know, I haven`t made any t5ransaction on that day. So give me full detail of that transaction.

Please file a consumer case. I am also planning to do the same. ICICI has
cheated me as well.

Guys, I have been sending money thru money2india few times for the last couple of years. I did notice there was a difference in the exchange rate, but I would say they are a much better service compared to Citibank and other services. I am planning to send some money back home, can someone please suggest if there is anyother service where I can get a better service as well as good exchange rate.

I agree with comments and complaints. I had a same experience with ICICI remit2india. They mentioned exchange rate as 48.65 on their website on date of remittance to bank account in india but they offered only 48.27 is really rip off. I have used HDFC Quick Remit and SBI Money transfer to india to transfer money to india and they honor the exchange rate what has been mentioned in website. I wanted to try ICICI because exchange was good compared to SBI, HDFC. Finally due to cheating by ICICI, I have decided to use SBI which gives better exchange than HDFC. If you need referal for SBI, let me know.

Exactly, they say something and give something. I had the same experience with ICICI money2india. It is fishy.

Yes, they are fraud. I opened an account with ONLINESBI they atleast dont fiddle around with the exchange rates for cheap commision. It would be rather nice to see them charge something straight as a transfer FEE instead o[censored]sing this cheap desi banking tactics.
Use SBI guys help indian govt banks and they give the rates that they promise..pass it along.

I have found that if they cant commit to the rate there is really no point to give them your business.
I have used www.transfermate.com as i saw it recommended by others and have not been disappointed. They normally only handle larger amounts as their main focus is to assist businesses however at least they stick to their rate

yaa I agree with you this ICICI bank is too worst and service is very bad, they will not follow acorrding to rules of RBI, they will go according to there own rules.

Ya I'm agree .. ICICI banks Money2India is clear ripoff. They take lot of time and give you minimum rate of the week. I transferred some money on friday and everyday I analysed their rates. Next week friday I got it transferred. And the rate was minimum of whole week. They are crap. I did 6 transfers from Money2India and never got proper rates. Even their comission is also higher. Don't use this service better go for SBI.

I too had the same bad experience in the past week.
It took one week and the exchange rate was very bad. In the X rates I couldnt see that exchange rate in the past 2 months. I dont know how they decide on the rate and simply send some amount.
It went on 46.60 and the exchange rate didnt go below 47 in the past month. I am going to stop ICICI it is a junk.

I too had a very bad experience with Money2India. I started the transfer and it took more than a week to get transferred actually. The exchange rate displayed in Money2India for all these days were more than what they actually gave. There was a minimum of 40 paise less than any day's rate.

Then I switched my salary account to local ICICI bank. Through that I can transfer at good rates (actually a bit less than what Money2India displays for the day, like 30 paise. But they give what they show). And its just a 30 sec transfer.

Regarding about ttacking no:M2N11352217.BENIFICIAR'S NAME;S.GANESAN, ACCONT NO:[protected], BANK NAME:CANARA BANK, BRANCH NAME:GRAND CETRAL.With reference your mail as dated as 16 july 09.i given all others details already.still i have no response from you.pls process for me the abive mentioned tracking no amount.thanking you.

I fully agree, this is a big scandal by most of the banks when it come to Foreign Exchange Remittances. There is no transperency in these transactions. RBI also has not streamlined this process. I do agree banks have to make money but not to this extend. This is every day stealing without being caught.

i am also bad experience with money2india because their exchange rate was too lower value as compare to the market value. so this is one of the humiliation. i would like to inform please select the trusted transcation service.

By
Ashok kumar

I agree with all the above comments. In every sector ICICI bank is cheating to the customer. I have read on NET some customers writting about DIFFERENT TYPES OF CHEATING icici is doing in HOME LOANS.

I had same experience in SWIFT transfer. My friend working here in gulf gets good rate in SBI and I get less rate in ICICI. difference in SBI and ICICI was 60 paise/euro. If I send 3K euro, then its 1800 Rs difference. This is a big money. ICICI, please stop cheating to customer like this. Be straight forward.
Regards, Mahesh Shinde

I would like to share my experience with ICICI which has been equally bad. I have been using SBI GLS for sending money to India from US for last 5 years without any issues. This time I needed to send a big amount urgently so I decided to send some money through ICICI money2india. Its been more than 10 days, and I'm still waiting for the credit to my Indian bank account. SBI completed the transfer as promised in 6 days flat.
ICICI money2transfer is a big scam. They say they take 5 business days, but the day the transfer is initiated is not counted. So no matter what day you initiate the transfer, there'll be one weekend in between. So effectively it would always take more than 8 days. And that's not all. After the money is transferred by ICICI to the beneficiary bank in India, it takes another 1-3 (read 3) business days for it to show up. So net net, it takes almost 2 weeks for you to get your money in India. In this day and age of electronic fund transfers, its a shame! I'll never use ICICI money2transfer again and would not recommend any one to use it.

I have been using ICICI money2india for some time but only for the last couple of transactions followed the exchange rate on daily basis.
I am very frustrated to say the least. From what I analyzed, they seem to be using the lowest exchange rate during the 9 working days it took for the transfer to happen.

I am looking for alternatives now and don't want to put up with how they rip of[censored]nsuspecting consumers.

Regards,
Amit

ICICI is one of the forgery bank in india, why because, they lost the customers hope due to money transfers, I had sent 4000 dollars on jan 2010, they specified one rate in site 46.16 and but given 45.81, then i called customer care, they were not able to provide right answers then i decided to transfer through SBI and i noticed for couple of months, they did forgery, I suggested my roomates 3 of them, They also decided to go for SBI online money transfer...

I have the same story. Transfered money through money to india and their exchnage rate on the date of transfer (status date) does not match with the exchnage rate for that day. The excahneg rate they give is not even the lowest on that day. It's lower thaen that. Their exchnage rate does not make any sense. Their customer service is horrible as they have no explaination on how the exchange rate was derived. Wish we could do a law suit...

The Exchange rate page is is not working. It usually does not open on any browser. I am unable to see the exchage rate for 31-Aug2010. My amount has been credited through your money2india website on 31-Aug-2010 but I am unable to verify the exchange rate you have charged. On other websites it is showing much higher rates. This is really very sad and creates doubt on the mind of customer and certainly a disappointment.

Hey Guys, the Latest I have very BAD BAD(or I can say WORST)experience in my life with ICICI(Money2India), the only thing I can tell you is DO NOT SEND MONEY with MONEY2INDIA and let everyone know that they will give you hard time/rip you off/delay in processing/no proper communication/no customer service/... And all...

There are plenty and reliable service out to send money.

DO NOT TRUST ICICI Bank!

I WISH I COULD SEE ALL COMPLAINTS BEFORE USING ICICI SERVICE.




THEY ARE CHEATER/WHITE COLLAR THIE[censored]


BEWARE OF THESE GUYS, THEY ARE NOT A BANK BUT THIEVES!!

jtyje

I used this ICICI money2india few times. They were giving lower rates and you would never get the same rate as they are showing on their website.
Few things I noticed.

1. They take money from intermediate bank (MS) ASAP.
2. Hold the money as long as possible.
3. Send money through NEFT when the EXCHANGE RATE IS LOW, in general NEFT transfers takes hardly 2-3 hours.
4. If you call customer service the explanation is 'the exchange rate we give is the rate at the time we transfer your money to your INDIA account'.
5. They hold up all transactions for a min xnge rate then they do BATCH transfers, so they get profit on all transfers we made in that period.
6. Your transaction will not be processed as a single transfer, if they do that they have to give you correct exchange rate and they get less profit.
7. Batch transfer dis advantage: there is no transaction reference number when they transferred from intermediate account to your India account. If something went wrong at this point no one can help you. You need wait for 2-3 days.
8. Customer service. They know only a few things. write a email, server is down, wait for 48 hours, we cant help you now.
9. Customer service (who is handling calls), email receiving group and technical team (who tracking your transfer when something goes wrong) and 3 independent parts. there is no co-ordination between them. they takes 2-3 days to exchange a message between the teams.
10. Email team gets email, sorts it, then sends it to CS team. It takes at least 24 hours.
11. CS team: everyone in this team feels they are correct and they wont allow you to talk to a senior/manager who knows the best. Or ICICI managers not for to help customers.
12. If something went wrong and if you want your money back, better to prepare for 10-15 days waiting time. The reason they would say is 'the server which makes refunds is down now, it takes time to resume it'. Server down in a bank for 2weeks?
13. All ICICI cs staff, including managers, are well trained to bluff. The reasons they say are unbelievable. They treat you like you dont know anything about computers/servers/banking.

One more thing.
14. If you transferred the amount today(1st mar) at 1am (IST) also, full 8hours working day for both uk and india banks, today is NOT counted under their 5 days period. ICICI's 1st day of transaction starts from tomorrow, so it's 4-6 business days for a single transaction, if you are lucky.

I agree with comments here, specially the last one point 14 . The transfer time is varying based on the exchange rate.

I have few transaction which got transferred on 4 day (5th day) and some on 5 day (6th day) from the request date - These days calculated as per their website transfer time .

Transaction 1 : request date March 1st and amount transferred on March 9th - Number of working days 6 or 6th day amount got transferred
Transaction 2 : request date April 17th and amount transferred on April 23rd - Number of working days 5 or 5th day amount got transferred

For Transaction 2 the exchange rate is 70 paise higher April 24th.

When i mailed customer care about this i got total contradicting responses on transfer time. Going forward decided to use xoom.com

i am p.thippareddy having saving account in icici bank, now i want close my account
please give me the procedure for account concellation.

Regards,
P.T.Reddy
vishaskapatnam.

I have lost around 10000/-rs due to QAB debit in ICICI. They never bothered to inform about the min bal requirement and i have lost my hard earned money . I want to quit from sba/c and demat a/c. Please tell me how because i'm sure the bank will make it hard for me to quit by debiting more money for the purpose from my a/c.

Veena

JAGANATH — CREDIT CARD

SIR,
I HAVE APPLIED FOR A CREDIT CARD ON LINE, LATER YOUR STAFF MADE SEVERAL ENQUIRY, EVEN AFTER ENQUIRY, I HAVE NOT RECEIVED CARD TILL TODAY.

JAGANATH-DOB-19.10.1955-MOBILE NO.[protected][protected].
PLEASE REVERT BACK IMMEDIATELY

i missed my credit card delivery from my office but bluedart courier gave me a new air bill no [protected] and said it will be delivered at my residence when i called to them i came to know that i will receive it, but when i called to them they said that there was some problem in my adress my roomno and wing was not mentioned in it i called to icici helpline but they did not replied to me properly i spoke with mr. Mayur he said he is going to transfer my call to credit card helpline but it directly tranfered to ivr where there was nothing about credit card not received complaint, after that i contacted to the bluedart courier they said they have send a mail to bank for this and no reply was given by the bank. i dont want some to misuse the card in this process

DEAR SIR

I HAVE NOT RECEIVED TILL NOW THE CREDIT CARD

NAME: JAGANATH
DOB : 19.10.1955
MOB:[protected]
LAND:23228716

PLEASE INFORM THE STATUS BY MAIL

I apply for icici bank credit card online in december and it must be reached to me in dec.2008 but not reache yet. help me.
+91-[protected]
thank you you help me.

My Account Number what ?

hi this raju

Gift 360 — defective item

i bought a watch, tie, napkin and cufflink prodect from gift360, the watch has been stop working even sfter one month, i complain to company but didnot get reply till time.

I have not received the AVI convertor for q13 Ramos MP4 Player as I was informed that I would have receive that by
one month, Six months passed away but i'm yet to receive the software.

What's going on Gift 360.

Thanks
Thiyagu

I have not received the AVI convertor for q13 Ramos MP4 Player as I was informed that I would have receive that by
one month, Six months passed away but i'm yet to receive the software.

What's going on Gift 360.

Thanks
Thiyagu

Hi,

I do not agree with you guys. The service rendered by Gift 360 to me was outstanding. They delivered the product to me at 9:30pm as I had to leave for my sister's wedding the following day. There team leader Mr Edwin gave me a complete support over phone. I am really thankful to them.

Thanks
Anil Serwani

Sir,
on 23 july 2009 i recieved a message from imint that is your gift of b'day on imint i checked it bt there was nothing so pls check it and reply me soon...
I AM WAITING...;-)

I recieved product code 2068 today order number was 92572 but one of the artd'inox Beer mug was broken inside the parcel. Please send another mug at the earliest.

Hey, gift360 what's going on? I, didn't get any reply since 3 days. One beer mug was defected and I need a new one. So, I hope you will send it at the EARLIEST, EEAARRLLIIEESSTT

ICICI Credit Card — Deducted from SB A/C without consent

In Dec 2005 I used ICICI Credit Card for purchase of a Mobile handset worth approxRs10000. The merchant converted the purchase to EMI for his advantage without my consent.After 3 months follow up with merchant and Bank the mode was changed to one time payment. But bank started charging delay on EMI charges and service charges and what not...
After many many follow up once a lady called up and said you pay Rs.750/- matter will be closed, however next month onwards again getting statements.Personally visited their office and spent half day without anybody really attending, to settle the issue.I had send complete detail of purchases and payment since the card was taken.All payments for the purchase was made without delay.All efforts from my side was wasted, the bank used their might to debit Rs.13000/- from my salary Account without giving a chance to defend my side.
Rs 13, 000 was "stolen" from my account as I was a helpless customer.This is a lesson for all the people taking ICICI credit card."Beware they are having muscle power " only mantra they follow is make money at any cost.

ICICI Credit Card — Amount deducted from my salary saving account without my permission

Hi,

I m holding a card for few yrs now . In oct i purchased a laptop and paid Rs 45000/- through this card . Every month i was charged almost 3000/- extra, so i requested to settle this card and i was ready to pay in emi. Several times collection dept people came and collected minimum due amount and promised to settle the account but nothing was done and agian next month Rs 3000/- was added and statement was sent . I wrote emails to icici customer care on 9th august and on 14th august Rs 57, 712 /- was taken from my SALARY SAVING ACCOUNT without my permission . After several reminders also i m still getting credit card statement with additional charges . i get 10-15 calls everyday for reminder of payment and they are too rude also.
When i m in office or driving they call and use harsh language. i m scared that agin they will take these amount from my account. i have gone through enough harrasment and lost lots of money because of it .

Pls. advise .

Thanks and regards
aparna

ICICI Saving A/c — Over charging the customer without explaination

Hi,

I am really fed up with ICICI bank they are always deduction amount from the account without explaination. The authority should check and fine them or even close them. The bank should be sued for eating customers hard earned money.

ICICI Bank Complaints - 20/10/2008 QABChgs, Jul-Sep08+Serv Tax93 DR INR 843.00

Thanks,
Vishal

ICICI Bank are playing this with lot of customers. I have closed an ICICI credit card almost 20 months ago..And I am living abroad..I updated all the contact details with the bank. But one fine morning I found that an amount of 80, 000 has been debited from my icici savings account towards the credit card which was not in use for 20 months(My actual credit limit was 37000). I called ICICI cutomer care and it took me one and a half hours to get somebody...I made this call from USA to chennai...They told me they will send me statements by email..But Why didnt they do it for past 20 months...And nobody from the bank has contacted me regarding this payment..and they debited the amt +interests+charges+some blah blah..(The final amt was closer to 2.5 times my actual credit limit)..They said that there's a sentence in the credit card agreement which allows them to do this...So better not apply for ICICI credit card...NEVER...EVER...They're blood suckers...

WIPRO — saving account

i have deposited payorder from karur vaisya bank on 31 st mar in valasaravakkam branch.till the amount not been credited in my acconut

ICICI is a thug and please do not associate with it. they will steal your money. they have fools for customer care. they same happened to me.

Luckily, there was very less money in my account. so lost only 4K. they had tried to debit 51K. I will never ever do banking with them.

I also have similar experience with the Bank and Bank, who is spending so much of money to advertise about so called "Trusted Bank" is no more visible in their actions.

I had sdaving Bank account for more than 5 years with Bank, all loans that I ahve taken (Car loan) has been paiud on time, every time by me. One day suddenly, without any intimation or consent from or to me, they deducted money from my account for 3 year old CC which is not linked with this a/c by me.

From this incedent, I do not trust this Bank any more as my money is not safe with Bank. I already am closing my a/c in this bank as well as closing any other relationship that I have with this Bank.

This w.r.to the statement recevd by me in the month of April, there were so many service tax and late payment fees amounting to 3000/- has been debited on one day.

How is that possible, and in the past wherever thier executive called up I have asked them to come with a settlement form and give no dues certificate on the last payment( which was the late paymenet cahrges left unpaid by me after paying all my principal amount) i.e 1490/- due.

But nobody, turned up and today suddenly I come to know by chance that my account has been blocked for 5200/-Rs and which has made my EMi bounced, which was due today, that too without informing me or taking any consent from me.

How can you debit my saving account account?

And the bank behaved in a haste manner in which they have even not seen that there were no money used by me due in the card it was late payment charges levid many months ago and for which I have been told by customer care that will be reversed but that amount has not been reveresed and they have aharges late payment cahrges on late payment charges and subsequently they blocked my money which resulted in this day,

I do not understand are we customer too helpless in placing our genuine facts and get justice form such service provider who claims to be atrustworthy name among customers???

If I would have to react in the same way as they have reacted then I would withdraw same amount from my another credit card of same bank and also close all my saving accounts witbh ICICI, is this the solution??
For your information i am still using another card of ICICIbank, for which I have no issues, you can check the records

Hi Mr AA Chacko,


Please don't give free suggestions like "This is a lesson for all the people taking ICICI credit card."Beware they are having muscle power " only mantra they follow is make money at any cost." .

Fight for it, Drag them to consumer court and take all dues from them as compensation .

I'm doing that since I also faced the same issue .

Thanks
B.Ganesh

ICICI Bank — Money debited from my saving account

Hi,

My ICICI Bank Account is debited with Rs.55 with description as Charges for sign verification.
when contacted with Customer Care, ICICI Bank officer said that these charges were charged for check issused, i have not given any check to anybody else.
ICICI is doing this kind of Business with large number of Customer i think also.
This is my compliant against ICICI Bank Saving Account Department.
This bank should be penalised for this.

ICICI Credit Card — Debiting of the salary account without the consent of the account holder towards credit card payment

We have received an SMS from ICICI Bank on January 16th 2010 stating that the minimum amount of Rs. 8120 should be paid on or before February 3rd 2010.
But I found out that the salary account was debited to a zero balance and a total of Rs.34500 approx. was debited from the account without any intimation or consent on 29th January 2010.
I spoke to the concerned authority, but there is no positive progress as such.They have been advancing things and meanwhile i receive calls from the credit card section making false allegations that we have not paid the money.
I would like the transaction to be reversed at the earliest.
The payment history shows that we have paid decent amounts and we never have an idea of turning into a defaulter.
I would like to know whether we can approach legally.

Dear Arun,

We regret the inconvenience caused.

Please write to us with your contact details and credit card number at [protected]@icicibank.com (Subject line: UID 233354). We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

ICICI Bank is habitual in harrasing customers. I sent a complaint to them regarding the same matter. Mail is attached below. but they hav not resolved the matter. I dont know what to do?
Dear sir/madam,
My account number is[protected] and customer id is[protected].
I am suffering too much due to confusion over some credit card that you claim i have received and i have reiterated so many times that i never received any such card. For last two weeks you, your call centre, your chennai credit card department and everybody else whom i am interacting with, are assuring me that this case has been taken for investigation and will be resolved shortly.
But, today, I have experienced the most disgusting thing any bank can do to its customer. All the money that was lying in my acount has been debited without my consent and my account balance today is zero.
You didn’t inform me before leining my account, because of which checked issued be me got bounced and damaged my reputation. Informing me about such outstanding and account leining was the least thing you should have done before leining my account.
After this, you guys are just not able to resolve the case after more than two weeks.
In addition to this, you have stopped responding at all.
And, now to set an unique example of customer service, you have debited Rs. 11050 from my account without my consent. Forget about consent, you have not even informed me that you guys are going to debit my account.

You should at least share the result of your investigation with me. I don’t know why have you guys stopped responding. I just cant figure out why have you taken this disgusting step of debiting my account silently without my consent.
I don’t know what to do? Is there anybody in this organisation, where i can sent my complaint?

From,
Sandeep
[protected]

THEY HAVE ENEVN DISABLED MY MAILS IN MY INTERNET ACCOUNT. SO THAT I DO NOT RETRIEVE MY COMMUNICATION WITH THEM AND USE THAT AS PROOF AGAINST THEM.

icici bank/saving account — Debited money without my approval

Respected Sir,

I am John Jayaraj, Working in Wipro.
Yesterday, ICICI bank (saving account) debited Rs 7,706 for credit card payment from my saving account without my approval.
I am not paying credit card money since they are giving proper response for interest.
Background information:
I have saving account and credit card and Lombard insurance in ICICI bank. ICICI Lombard is giving group insurance for Wipro employee. So that I decided to cancel my insurance in ICICI. But they told you can’t cancel now and you have to pay for one year. I told i can’t pay for that amount.
But they continuously added insurance fees 350 in my credit card bills and also they added interest for it. So they stopped when is reached Rs.7, 706. (Total interest is 3500)

I told to credit card department saying that I can pay this money if you remove insurance fees from the bill. (This issue not closing...still now)
They debited 7,706 Rs from my saving account without my approval.
There is no security in this bank..
Kindly do the needful for this issue.

Is your credit card also issued by ICICI? If yes then they have a right to deduct the amount from your Credit Card account as it is mentioned in their terms and conditions section of the application form, both for Bank account and CC account.

Now, you can file a complaint regarding your interest charged for the CC usage and immediately visit any nearby ICICI bank and get these standing instructions disabled in front of you and also apply for the cancellation of the Insurance policy which you do not want and ask for the refund of the amount the Insurance company has taken till date with interest. They will deduct some closure charges which you will have to pay ( or will be deducted from the refund )

Don't stop paying for your CC account as after some time they will put your name in the defaulters list ( CBIL database ) and you will not get any kind of loan from any bank in India.



Regards
Gaurav Mathur

Dear Mr. John,

We are sorry for the inconvenience caused to you. Please write to us with your contact details at [protected]@icicibank.com and we will get back to you at the earliest. Kindly refer "616780" in the subject line.

Regards,
ICICI Bank Customer Service Team.

[protected] my card no.

pls tell me what amt due in my card

regards
satish Sharma

email : [protected]@gmail.com

I have a savings salary account with ICICI Bank.

Last weekend ICICI bank has deducted about Rs 14, 000 from my salary account. I called ICICI customer care and they told it has been linked with the credit card I used to have around 3 years ago. There was a disputed amount of around 3-4 thousand which after my repeated complaints, was never taken care of and it seems they kept charging interest and other fees. I had always been willing to pay all the genuine expenses I have made through the card however the bank should refund the unreasonable charges.

I had asked for settlement but never got any letter for settlement and now suddenly they have deducted this amount from my salary account last monday.

As far as I know the savings account and credit card both are separate entities in a Bank. Bank cannot make any transaction without my consent. This is totally unacceptable and frustrating. I even called up customer care but in vain.


Kindly suggest how can I recover.
Any help would be highly appreciated.

Suchait Sachdeva
suchait.[protected]@gmail.com
credit card: [protected]

sir
my name is peter.
my Age is : 19
Religion : Christian
Nationality : Indian
Language Known : Tamil & English
Educational Qualification : 12 pass
Technical Qualification : computer Basic and service
Experience : 6 Month pondicherry computer senter working.

Dear sir

Even i also applied for EMI card, They called me so many times, after so many requests i gave them time, their executive came to me and took my signs and details, Pan card photocopy extra and then no reply from them, why so why they are wating others time i dont know, whether details are mismatch they should inform to me either S or No, Please correct this manner

The details are
HDFC Bank Account No.: [protected]
Account type : Savings
Branch : HDFC Bank, Malad West
Charge-back filled at : HDFC Bank, Marol, Andheri East Branch
ATM used : ICICI Bank ATM, ICICI Bank, Bhandup West, Mumbai 700078

-Gunjan

Even I hv faced the same issue with ICICI bank when I tried to withdraw money with my HDFC bank card. This was on 3rd Dec, apparently the HDFC phone banker asked me to give in writing / fill up charge back form & they will take legal action against ICICI.
I will do that but dont hv much hope...

This is to inform to all ICICI BANK authorities that the ATM at Thermax Chowk, Chikhli Road, Chinchwad, Pune, is not functioning since 09/06/2009, This is not a first time that this ATM is out of order, last month also it was shut down for nearly 4 to 5 days.
There are 2 slower cash dispensing machines one of which is always break downs, especially from 6th to 15th of every month.
The ICICI BANK's a/c holders of Chikhli, More Vasti, Sambhaji Nagar, HDFC Colony, Triveni Nagar, All employees of FORCE MOTORS, THERMAX, & a lot of small scale industry workers are depending on this ATM,
Can the high paid authorities of this Bank wake up & replace this toys into Express Type Cash dispensing Machine, Can they provide at least some Lower grade service to its customers,
May god give them more strength to over come with this problem.

icici ATM — ATM malfunction

Hello Sir,

Yesterday (19.07.09) I went to take some cash at ICICI ATM, located inside the Guindy race club, chennai. My citibank debit card got struck as the power went off suddenly. Even after the machine restarted, i couldnt get my card back, after trying for more than 30 minutes. There was neither a helpline number nor a security personal. I finally had to call up the Citibank customer care to block my card, for which I am being charged Rs.275. This is no fault of mine! Kindly do the needful.

Regards,
Kavitha

This has reference to failed ATM transactionof Rs.4000 on 24/12/2009 vide ATM card issued by ICICI Bank. The transaction was totally paid however my account No,[protected] was twice debited. Based on my immediate complaint only one enrty was reversed on 29/12/2009 and the ICICI BTM layout Br. Bangalore 560 076 maintains that one transaction was successful and was paid. The entry is not reversed till today inspite of several complaints.Unlike other ATMs ICICI Bank ATMS are fitted with CCTV 24X7 coverage and my request to produce video clipping to substantiate cash being paid out is not complied with. I realised now that RBI Banking ombudsman is just an eye wash.
L.Srinivasan

Hi Srinivasan,

We regret the inconvenience caused to you. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

Hi Sir
My Salery

i want to know about my persional loan status

I hold an ICICI credit Card bearing No.[protected]. I always paid my credit card dues timely. which was said to be the last month's due which was not paid in time before 10th February'10.But for your kind information I would like to state that I did not get such statement before 10th February'10. However, as soon as I got the information about my dues I paid the same amount immediately on the same day i.e. on 9th February'10. Unfortunately I got the Credit Card Statement on 20th February'10 where I found that late payment fee, interest, service tax etc has been levied along with my actual transaction

Under the circumstances stated above may I request you to reverse the late fee charges, interest, service tax etc. to my account.

Onething want to know that my credit card statament do not come every month, so that I do not know that how much amount have paid.

Please you send my Credit Card statment on time every month at my residintial address and update my E-mail address [protected]@indiatimes.com for which I shall be ever grateful to you. My residintial address is as under

Rajiv Ranjan Kishore
Savita Sadan,
House No. MM-I/7, Sector "I", Jankipuram, Lucknow -226020
opposit House No. HD-56

Thanks and regards,

Yours sincerely,

Rajiv Ranjan Kishore