[Resolved]  ICICI Pru. Life Co. — FRAUD BY AGENT

Date: February 05’2010


I had taken a policy Life Stage Assure, Policy Number 12194757, dated[protected], from ICICI Prudential life Insurance Company. I had taken the policy from one of your agents, Mrs. Anju Singh, working at your Delhi office. She described me about some new policies and told me that if I take a policy during the specified time period (approximately 20 days), then I would be entitled to a guaranteed bonus of Rs.50,000/- from the Company, and also that the guaranteed bonus would be given to me within six months.

So I secured a policy, Life Stage Assure, from ICICI, at a premium of Rs.20,000/- per annum. I had chosen the option of half yearly payment of the premium. After the receipt of the policy certificate, I noticed that there is no mention of the guaranteed bonus of Rs.50,000/- anywhere in the policy papers. When I spoke to your agent, Mrs. Anju Singh, on this matter, she told me that this was a special scheme only for a few selected customers, and hence it was not mentioned in the papers. She further assured me that the guaranteed bonus of Rs.50, 000/- would be definitely credited to my account within six months.

However, even after six months, there is no amount credited to my account. When I tried to contact Mrs. Anju Singh, I was unable to communicate with her as her cell number was continuously switched off. I called up the ICICI Prudential life Insurance Company Customer Care Executive and asked about my bonus amount. I came to know from there that there was no such scheme as described to me by Mrs. Anju Singh. The Customer Care Executive further informed me that Mrs. Anju Singh had been dismissed from her job. When I asked whether I could withdraw the current policy or not, I was told that there is neither withdrawal option nor any refund of the premium of 10,000 rupees which I had already submitted as my first premium. It was then that I realized that I had been cheated by your agent, Mrs Anju Singh.

So kindly suggest how I can get the refund amount of Rs.10,000/- from your company.

Waiting for a prompt reply.


With regards

Puneet Pandey

Policy No.:[protected]Life Stage Assure)

For any further query please contact on below mentioned my cell Numbers.

+91-[protected]