[Resolved]  ICICI Prudential Life Insurance — Misleading information by the Advisor and lack of knowlege

Dear Sir/Madam


I wish to lodge a complain for the false commitment and advice given by the Advisor Mr.Shenoy of ICICI Prudential regarding my Policy ICICI Prudential Forever Life (RP) no.01236495 commenced on 23/12/2004 for Rs.10100/- per annum.

It was informed by the advisor that I can withdraw my amount after 3 years of paid premium. When I visited the branch at Thakur Village, I was informed by them that I will get Rs.10140/- only. However the premium paid by me was Rs.30000/- plus.

I need this money for some urgent work, but the same I will not get back because of the misleading information given by the advisor. In the month of DECEMBER 2007 renewal premium notice for Rs.10246/- has come.After complaining to ICICI Prudential the said advisor along with ICICI Prudential Staff visited my office and told me to pay the fourth premium so that the policy will be inforce and they will assign my policy to someone else so that I get all my money back. I paid the fourth premium. The advisor told me to wait upto Feb 2008 end so that he will find someone to assign my policy. But after Feb 2008 also he kept delaying the matter. On finding out details with ICICI Prudential I was informed that the advisor didn't had any knowledge about assinging the policy and this policy cannot be assigned. Because of Advisor's lack of knowledge I have to pay Rs.10240/- more. Two times the advisor has misleaded me, First when he told me that after 3 years I will get all the premiums paid plus bonus and secondly regarding assignment option for which I had to pay rs.10240/- more.

I request you to pursue this matter with ICICI Prudential to give my money along with the interest and reply back to me at the earliest.


Rahul K Gupta