[Resolved]  ICICI Prudential Life Insurance Co. Ltd. — Unauthorized payment made for Policy No. 08118600 & 08118569 without my knowledge.

Address:

Mumbai City, Maharashtra

I want following things to be answered for my Policy No 08118600 & 08118569 & my money to be credited back on immediate basis.

1) I have not issued a standing instruction for the payment of my premium worth a hefty Rs. 55200/- through my credit card of ICICI Bank.
2) How can a transaction happen through my credit card without my approval since i had made payments through it only for 1 particular year.
3) The information of any such payment transaction about to happen with my personal account by ICICI Prudential was not at all mentioned and neither a permission was taken from me.(through email or SMS)
4) Its not mandatory to make a payment in policy like i hold, is it a way to acquire somebody hard earned money by knowing his bank detail..??
5) What is the customer service for as i am not getting my money back past 3 days from the complaint registered.
6) Do you all expect me to follow up for my money which is in your pocket without my concern and knowledge were in there is no fault of mine every day.


With respect to the complain no 32228647 &[protected]through the customer service supervisor Mr. Aviraj by speaking over toll free number on 12 March & 14 March 2011 )

1) I have got a clear idea that ICICI Prudential has agreed that i have not given a mandatory instruction from my credit card.
2) They are not promising me any refund at this stage but suggesting me to be happy with this transaction as my policy is in force, as i will make a huge profit by investing here.
3) I always have the option to pay my premium through what ever mode i want to but not in the way or manner it has been imposed on me.
4) An individual does his financial planning in January month i have done the same, as a salaried , in a month like March a bill of additional 56000 is a huge hit to me, and if i do not make the payment to c.card i will face a late payment fee + Interest on the same. If the credit card goes off imagine the kind of paper work i have to go through were in all my other transactions are very well dependent on it.
5) Apart from all this verbal follow up, what kind of mental toucher i am going through has no measure as my Card detail are known to ICICI Prudential keeping me aleart for the rest of my life as they can make any such illegal unauthorized transaction & make me run through pillar to post for my valuable assects.


Thanks & Regards

C Dikshit
Mumbai.