[Resolved]  Idea 3g Net Setter — 3G service highly unreliable

Address:

South Delhi, Delhi

I bought an IDEA 3G Net Setter data card in Rudrapur (our factory location) during the month of Jan 2012. Since then I have repeatedly experienced problem of non-availability of 3G network on the my Net Setter data card. Upon contacting Idea services every time I get only promises that the problem will be resolved within 15 minutes. Than there is no result after 15 minutes. When I call up again they make me remove & reinsert data card, as a part of advance level of trouble shooting they make me shut down my PC & restart again. Again one more promise of sorting out the issue within one hour saying that by mistake roaming is turned off & they are "refreshing" the connection.

This has been repeatedly happening for more than 6 months & still I have not got any final solution despite several promises from their side. Off late I clearly sense there is insincerity in the communication from their side. They are not coming clear about uninterrupted availability of 3G network. Upon pressing hard at times they made some arrangements & I was able to use "Vodafone (2G)(3G)" network occasionally. I don't what arrangements they did but every time I moved out of Delhi & came back again the problem used to resurface & same rhetoric had to be repeated.

I want to understand if there is any Idea 3G service available in Delhi NCR or are you taking people for ride by false promises as done by the person (Mr. Harish-[protected]) while selling me the data connection. At times during trouble shooting he made me talk to some senior person Mr. Sharik([protected]) also & he has also not been able to help me out. Both these gentlemen just keep promising & make me do different things rather than coming out clear about availability of Idea 3G services in Delhi NCR. Every time 2G connection is available & gets connected promptly but 3G is rarely available that to through Vodafone. I have never seen any Idea 3G connection listed in the Manual Network Registration screen also. Hence I suspect Idea doesn't have any 3G network of their own in NCR.

I have faced many embarrassing moments in front of my clients, suppliers & colleagues when this data connection did not work and I was not able to complete the most important work at hand without borrowing data card from them. They have been saying I have bought trouble by going for Idea 3G connection & should switch to other reliable service providers.

Hello! Is there anybody in Idea who can help me sort out my 6 months old issue. Is any senior person listening?

Harshad Banker