Idea Cellular — Activation Of Calling Pack On My No. [protected], Without Any Notification & Without My Permission

Address:

Delhi

Dear Consumer Complaint

I just wants a solution for my problem, that i joined idea on 18/10/12 through MNP.
After that I recharge my no. for Rs.38 for activation of per sec. calling pack & I got a confirmation message regarding the activation & validity Rs.38 calling pack.

Now what is happening that I am being charged at 40 paise/min.

For this I tried to register my complaint at 198, there Idea care executive Shalini told me that this 40 paise/min pack is a promotion from idea for MNP customers & it can't be removed.

Then she transfer my call to her senior Prerna regarding the same but she also refused to entertain my problem & said the same wordings as Shalini said.

I just wants to ask that where is my Rs.38 recharge with its activation & validity.
Why I am being charged at 40 paise/min, when my pack of Rs.38 was activated.

Thanx & Regards
Sandeep Nehra
+91-[protected]
[protected]@gmail.com