[Resolved] Idea Cellular — Alert India!! | |||
Guys Alert!! I'm Jagadish today around 4:55PM I have recharged my Idea Number ie:[protected] with 200Rs through Netbanking by ingvysya, I have received 2 confirmation sms something like First one " Dear Customer, Thank you for making a payment of Rs 200 on the Idea Cellular website. It is being updated in your account. From: IZ-IdeaWeb " Second Sms " MRP:Rs200.00, Serv_tax:Rs22.001, Proc_fee:Rs178.000 Rechg Cat: STv From:[protected]" After Recharge I still remember i just made 4-5 Calls worth of less than 5Rs and when i tried to call around 8:30Pm It says i don't have enough balance to make calls "WTF I was shocked" and made call to 198 and hardly connected to one of customer care his name was Shiva and according to our conversation he said My amount Transferred to some 3G plan for Browsing...I said What.... I recharged through online net-banking where it only shows denominator to recharge and it never mentioned what plan will come with this rechargeable denominator" Then Shiva told me This amount can't be recovered and i need to utilize it with in one month for browsing of some 600mb data .. I made this recharge to talk with my family members. Then customer care told he will forward this issue and may be rectified with in 24 hrs, so i requested complain number for acknowledgement and he replied their is no such faculty to raise complaint on particular issue ...Ohh god I'm Frustrated totally Screwed-Up I demanded for some acknowledgement number and he gave me this number 1-[protected] ... Why this online recharge Screwed me Totally.. Do i want to Ask customer care or retailer for the offers on particular amount and then recharge everytime ...As these [censored]ng services implementing different plans on different amounts. I want my Talk time back If anyone got same problem pls comment Above given details like My name, My number and my conversation details are true to my knowledge. Jagadish Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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Guys Alert!!
Hmm here is the climax of above issue...
after 23rd july conversation, I tried to call customer care back on 24th evening exactly after 24hr of my last conversation and with out any doubt my calls not connected to customer care and i attempted approxmatly 5-6 times in 1hr and still i didn't
able to connect to customer care so i decided to try again later. This time i made call to customer care on 25th July morning around 10 Am and luckly one of customer support pick my call and asked if he can help me then i told whole story back to new
guy and he said he will check for the status of that past converstion and said you can raise a complaint on this issue so we try to solve it, I raised complaint again and I received message like " Dear Customer, Your concern for Recharge benefits is registered and would be
actioned by 07/26/12 5:02:00 PM. SR No.1-[protected]. To Know the status of this SR kindly sms ST 1-[protected] to 12345. Thank you."
On 26th July 2012 around 10:46 Am i received one more message like " Dear Subscriber, your request is in process and expected completion Date and time is 26/07/2012 17:02:00 "
And you know guys i received one more message on 26th July 2012 around 01:14 PM like "Dear Customer, Your Concern for Recharge benefits is registered and would be actioned by 07/27/12 7:15:00 PM. SR No. 1-[protected]. To know the status of this SR Kindly sms ST 1-[protected] to 12345. Thank you "
On 26th July 2012 around 07:34Pm I received Final 2 Messages that " Dear Customer, Your Concern for Recharge benefits not received has been resolved succefully with adjustments posted. SR No.1-[protected] "
"your Complaint no1-[protected] has been resolved. You interacted with VENKATESH_G01. If satisfied, please type Y Else N "
Then I replied to same number with "Y" sent to "[protected]"
Thank you Idea Customer Support who all helped me to recover my Recharge benefits back with talk time from 3G Plan.
Jagadish