[Resolved] Idea Cellular — BAD CUSTOMER CARE

pcpanwar

from Delhi, Delhi

Address:

West Delhi, Delhi

never go for idea..customer care is very bad..will not hear your side only say what they want to sayd.. I have 04 taken 03 connection under coop. but their sales executive has take 02 more sim from my idea wihtout my knowldege and those sims were never put in any mobile even for a second but I got 1100 rs. bill for them and I am forcing from customer care idea for the payment of same..not doing that they have blocked my present sim also...very bad bad idea never go gor it.............IT IS VERY BAD CUSTOMER VERY BAD CUSTOMER CARE..VERY BAD..BAD...BAD...BAD...EXPERIENCED WITH MY IDEA NO..[protected]...FOR LAST ONE MONTH IT IS INVALID SIM WITHOUT ANY REASON..WHEREAS I AM PAYING MY BILLS IN ADVANCE STILL 150RS. IS IN ADVANCE....VERY BAD IDEA...LETS HAVE ALL BAD EXPERIENCES MUST A HATE COMAPAIGN AGAINST IDEA SO NO ONE SHOULD SUFFER FROM SUCH A BAD COMPANY......BAD.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

done4099

from Ranaghat, West Bengal

We are everyday finding the TV commercial of Idea Cellular. "kya Idea Sir ji" is really a popular Ad we are getting visualised everyday.I was very convinced with the Post-paid plan at Kolkata circle and applied for a SIM. I got a 64K SIM CARD with my number as [protected]. As I got the connection on 22nd February,my connection was activated on 24th february after all verifications. I left for a trip to UP on 25th of february and I found that my IDEA number was no more working. I tried to contat the customer care and they responded very confidently that the matter will be looked after within 24 hrs. I was just waiting for the network to establish, but nothing was seen changing till 4th of March. Finally when I complained the same to the Nodal officer, he was so much responsible towards his duty that he suggested me to buy a new handset, as it might be a fault of the handset. When I visited the Idea shop for the same complaint,I was very sweetly asked to pay another 100 bucks to get a new SIM card and the problem will be rectified. This was done finally on 29th March. Again, 1st April onwards, my SIM card stopped working and till date I am paying bills months after months and not getting a proper feedback or even I am supported by the company by providing me discount in bill or even they are not accepting my application of surrendering the connection.
Please help me.

Minish

from Chennai, Tamil Nadu

Idea — The Bad Customer Care

Dear - Team

This is the reference to the call i had from sales team which was bigger expereince for me, which made me to be ashamed of being a Customer of yours for the last one year. The call which i got from the no is [protected] and made my day so hectic.

When i got the promotional call, i have rejected the offer of being in the post paid list and i disconnected. But the prob starts thier as the exective was going on giving call for disturbing and irritating me to its max. i Received the sales call 2 to 3 calls per day.

And the sales person was a lady were she was shouting and using the worst words at me Has if i am using your service for free. I have never come to such a bad service ever in my life. so i request the entire team to help me out with issues come across. I even sent the mail to appella.[protected]@idea.adityabirla.com, ccare.[protected]@idea.adityabirla.com.

So I request to take decision ASAP. Has i dont have the patience for waiting for the long. The lady from sales team was really bad i mean she was using the worst words at me. So i again request every one from the team to give me a Positive result

Regards
Minish
[protected]@gmail.com
Bangalore