Idea Cellular — bad customer service and process

i am writing you after a lot of frustration and hopelessness with Idea executives and their behavior. I am a very old and loyal idea customer and have this number for more than 5 years. Number: [protected]. I use prepaid scratch cards and have been using it successfully for the past many years. Lately the scratch cads have a pull up foil instead of old scratch coupons. When you pull them, the number gets torn and it has happened to me twice. And yesterday, when I bought another card, it says invalid pin. So I went to the dealers and they said go to idea showroom. I also called customer care 20 times and got different answers from the executives. I also spoke to a supervisor in delhi "arpit omar" and he had no knowledge about this. Morevoer the two men in Punjabi Bagh idea showroom were so rude and unhelpful. They told me to go to the head office. I have been going from pillar to post to get this done and they are so unreasonable and the process sucks. How can they expect me to spend 500 rupees and go to head ofice for a small recharge of Rs 100. The organization is very unprofessional and people like theseI dealt with are badnaming Idea. I am planning to change my service provider to Hutch or Airtel now as they have better feedback. So do many other people I know, feel about Idea. Hope someone looks into this if they really want to match up to the standards of other servide providers.