[Resolved]  Idea Cellular — Harassment by advertisers with the following cell nos: [protected],[protected],[protected], [protected], [protected]

9th August 2008.

To,
The Incharge,
Customer Grievance Cell,
Idea Cellular,

Subject: Harassment by advertisers with the following cell nos: [protected], [protected], [protected], [protected], [protected]

Hello,

I have sent you'll the below email on 22nd July, for a few days I had stopped receiving calls from the below mentioned numbers. Now I'm harassed by calls from the following cell nos: [protected], [protected], [protected], [protected], [protected]. This is even after the DO NOT DISTURB option activated 5 months back. Please note that if the calls are not stopped within 24 hours I will be forced to approach the consumer forum and TRAI for necessary action.

G Miranda


cc. to TRAI,
cc to. https://www.consumercomplaints.in
cc. to Public Grievance Cell, [protected]@bol.net.in







################################################################################...



Glenda Barreto Miranda,
Loutolim, Goa.
cell: [protected]

22 July 2008.

To,
The Incharge,
Customer Grievance Cell,
Idea Cellular,

Subject: Harassment by advertisers with the following cell nos: [protected], [protected], [protected], [protected], [protected]

Hello,

This is to inform you that the people with the following cell nos.: [protected], [protected], [protected], [protected], [protected], keep constantly calling up my cell no. at different times of the day as many as 15 to 20 times a day, trying to sell ring tones and other products. Mostly these are reordered message that keep on playing. The person from whom I had brought the sim card had activated the "Do not disturb" facility over 4 months back and had said that it would be activated within 45 days. So far nothing has happened. Only the frequency of calls have increased.

Please be informed that if the unnecessary and not requested harassment is not stopped within 24 hours I will be forced to complain to the concerned authorities.

Also kindly provide me the Names and Addresses of the people owning the above mentioned cell nos., so that I can lodge a police complaint.

Awaiting your prompt action in the above matter.

Yours regretfully,
G. Miranda.
cell: [protected]


cc. to Public Grievance Cell,
[protected]@bol.net.in
112, Sanchar Bhawan,
20, Ashoka Road,
New Delhi- 110001
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Respected Sir,
I have been a customer of your company. I am using your network with mobile no: [protected] since Nov 2007. During this period, I never failed to pay the bill in time. I faced so many problems from your services . Many times there were issue with the bills .Regarding this I spoke to customer care many times but there reply was disappointing.
Further, I have not requested for any BADA IMS & stock alert services through the SMS/customer care. This service was automatically activated by your company without any concervence from me. For this services I have been excessively charged Rs.200/-(two hundred rupees)
Regarding this excessively charges I spoke to your customer care, they told me that it was done mistakenly. But at the same time he told that I have to pay the full amount. I request to waive off the amount which are excessively charged by you for that services. I have paid the full amount in every month during the period. There was no waived off till the date.
I met in road accident in the month of oct 2007. Due to this I have not paid the bill in that period.but your customer care harassing for the payment even I said the exact problem. So, I disappointing with service.
Again I request the waive off from your customer care for paying the latest bill. still they are not cooperating. I don’t want to kept pending the latest bill. As per my knowledge waive off is as follows :
BADA IMS activation charge is Rs.100/-
BADA IMS monthly charge is Rs. 50/-
Stock alerts charge is Rs.50/-
Late fee Rs.100/-
Total is Rs.300/-
I had paid the Rs.282/-(two hundred eighty two rupees) vide the receipt No :RNM22939947 dtd 06 Mar 2010 after deducting the excessively charges i.e Rs.300/-. Kindly consider the deducting amount is as waive off as sympathetic.
Thankyou sir
Yours sincerely,
DRS REDDY

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