[Resolved]  Idea Cellular Company — change my account

dear sir i took a idea net setter plan of 299 from idea show room station road nasik on 04.12.2008 by paying the amount of 2740rupees the paticular given in the bill dated 08.12.2008 was net setter charges rs 2490 and PEF charges 250 rs which is valid for 6months but my last bill showed the same amount and i received my hard copy of my bill on dated 19.01.2009 in the evening were i have to pay my bill seein all the details i paid it on 20.012009 morning by showing the bill receipt no 2008-9/mh-01584/0039588 to the deailer who after seeing tld me to pay only 1120rs as my main bill she said that the extra amount will be deducted in the nextbill today on hand i received my bill report which shows the out standing of the same payed amount when i talked to the customer care very harshly he told me to pay me the PEF AMOUNT i requested him to note down the receipt no and see to it he said it is not his work better go to the showroom and talk . just want to ask u is it our mistake tht the details of your office record is not summited and checked time to time hy we shoul suffer for that if we ask for some help we are misguided and send again and from here and there please help me out how to move forwrd