Idea Cellular Company — Disruption of Mobile (Prepaid) Services

Address:

Visakhapatnam, Andhra Pradesh

On 1st July '13 I received a message on my mobile ([protected]) asking me to submit documents for verification and I submitted all required documents alongwith a photo the very next day. Suddenly on 11th Sept'13 service was disconnected abruptly without any advance notice. When I tried to make a call a recorded message "your service is disconnected for want of necessary documents" received. Approached local Idea office (Visakhapatnam) and gave all the documents. I was assured that the connection will be restored within 24 hours which was not done. Later on enquiry I was informed that my number was churned out of the system for not using the phone which was not correct since I have call register to prove (for both incoming & out going calls). Further I was informed that all information/history related to my number which was in use for over 10 years has been deleted completely. As per TRAI (Telecom Regulatory Authority of India) regulations SIM card which was not in use for over 90 Days only is supposed to be churned out of system. Staff concerned in Vizag office and Customer Care are giving adamant answers and advising to go ahead with legal action against the Company. Please help me to resolve this issue and get proper compensation for the hardship/mental agony and inconvenience I was subjected to do by this drastic measures taken by Idea Cellular Company