[Resolved]  Idea Cellular — bill not received

Idea Cellular — Incomplete information provided by Idea cellular customer care executive

I had contacted idea on 8th november for information on Rs. 89 monthly plan for GPRS. I was provided with information that the plan will alow me to open and send e-mail, browse the net without any charger per kb, on payment of 89 Rs. monthly.

But after activating the same scheme is was informed vide SMS that i will be charged 1 p/kb on using the internet. which is more expensive than my present GPRS plan (rental of Rs. 30 for month and 1p/kb for download).

Hence if i was provided with correct information at the first instance i would not have activated the scheme as it is clearly more expensive than my present plan, both in terms of rental and downloading charge.

I immediatelty took the matter with customer care at idea, who were unable to satisfy me with any valubel information. my call was then forwared to Mr. vikas, floor incharge, who assured me that if wrong information was given to me my amount of 89 Rs. would be credited. he had asked me to call customer care within 4 hrs. again. I did as directed by him but the customer care was busy through out the day. I made atleast 5-10 calls.

again i contacted IDEA with my complaint and asked to talk to Mr. vikas again, he was not available today. hence my call was redirected to Mr. Irshad, Floor supervisor. who very clearly told me that there is no provision for crediting my money back.

Hence i have been supplied with incorrect information twice by IDEA.

It is not my investment of 89 rs. which is my major concern, it is lack of information and the medium in which it is provided.

i have already deactivated 89 Rs. plan as it is wastage of money.

Please look into the matter. I have forwarded my complaint to IDEA as well.

Trainee Officer, Directorate General of Hydrocarbons,
Ministry of Petroleum and Natural Gas, India.
Mobile: [protected]
Phone:[protected]office)
[protected]home)
E-mail: [protected]@dghindia.org

dear othiriser pls give info all custmer details

Vas pack got accidentally activated on my no [protected](indore circle). Unable to talk to customer care. Please deactivate the pack immediately.

dear sir,
i am manender shahi from dehradun your site uses your employee Mr Jasvindee kour he uses 2 nos [protected], [protected] my fraud id outstanding bill amount Rs.524/- your site register complain in court but i am not using this no use only your employee mr. jasvinder he fraud person. what your action for Mr. Jasvinder kour but i have no any contact no of mr. jasvinder. please i request you action fast faour of mr. jasvinder kour after reply me email ; shahi.[protected]@gmail.com

Complaints:
1. Monthly Bill not received for January 2015
2. Bill cycle changed without intimating customer
3. Late payment charges levied for January while the bill was not sent
4. Online complaint closed without resolution

I have made multiple complaints to Idea through online:
C1-[protected] dated Jan 09, 2015 - status cancelled by Idea
C1-[protected] dated Jan 13, 2015 - status cancelled by Idea
C1-[protected] dated Jan 16, 2015 - status cancelled by Idea
C1-[protected] dated Jan 20, 2015 - status cancelled by Idea
C1-[protected] dated Jan 28, 2015 - status processed - December bill send where I need January bill
C1-[protected] dated Feb 03, 2015 - status processed - December bill send where I need January bill