Idea Cellular — Fraud & no service

Address:

Mumbai City, Maharashtra

I had bought this idea netsetter usb modem (User name: Ajay Khodke). I used for a year and i did not encounter any problem.

On 17.09.2012 I recharged the data card (No [protected]) with payment of Rs 245. Prior to recharging it the device was in working condition that has been confirmed by your Idea retail outlet at Mahakalicaves road (Andheri East) after which I recharged it from the same Idea retail outlet.

But I were not able to get net connection with it. I uninstalled the idea net setter software & re installed it but again I couldn't able to get net connection.
Went to the idea shop, the executive there tried several times but couldnt unlock it so he sent it to the technical support center (Idea outlet at Marol Naka Andheri) from where it came after 7 days with the news that your SIM in the device is not working & so you have to purchase new device & they want me to buy new device of Rs 1700.
When I phoned to Idea customer care they assured the replacement of device & extension of validity. After 2 months 15 days they had replaced my device however during these days I lost the validity o[censored]sage pack (I have done recharge of Rs 245 for 1 GB downloading for 30 days validity on 17.09.2012) out of which I couldn't be able to use it even for a single second because of the mistakes of the My Idea Center. I want my recharge pack again or refund of my recharge (Rs 245). Even after providing mail copy regarding assurance from Idea Customer care by mail, My Idea Center (Fortune, Mahakali caves road, Andheri East) refusing to extend the recharge pack benefit.