[Resolved]  Idea Cellular — incorrect SMS charges under CUG Plan

Address:

Maharashtra

Incorrect Call Charges and Deduction

Hi,

I am using Idea Cellular's postpaid mobile from last 3 months. My no is [protected].

From past few days when I send SMS to any mobile, incorrect SMS charges are being applied. My plan is M&M_CUG99 under Mahindra Group where 200 local SMS are free. But i charged 1 Rs for every SMS.

I have also raised complaint to local idea executive but no response I received. Thry have not ready to check the wrong charges.

I am not getting any help from idea Executive regarding correct billing charges and refund for incorrect SMS charges.

I request you to kindly look into this issue. so that i will be satisfied with this issue.

Thanks and Regards,
Renu Bhalerao