[Resolved] Idea Cellular Limited, Chennai — Cancellation of lifetime validity SIM

[Resolved] Idea Cellular Limited, Chennai — Cancellation of lifetime validity SIM

R RaviTheja Arayuru

Hi ! I have taken a new Idea pre-paid SIM card on July 18th in Chennai. It was a lifetime validity card. I used it for a week or 10 days. After that I didn't use it till 27th October. When I try to use it on Oct 27th, its saying the SIM card registration failed. When I called customer care they are saying as you didnt use it for long time, it is cancelled and given to some other. There was balance also around 50 rupees. I checked the terms and conditions and it says only if we dont use it for 6 months then it will get deactivated. But they have deactivated and also given to somebody else within 3 months itslelf. Please guide me to get my number back or to get some compensation for the loss I got. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

my love India

The same issue happened for me too.I had taken this lifetime prepaid connection from kochi in last 2008 at a cost of 499/-Now they are telling its given to some body.This is a very big cheating by using the word lifetime.No one will think about a lifetime means 6 months..what an idea sirji..!!!

hatangadi

from Sompeta, Andhra Pradesh

I have also been duped by Idea in a similar way. First my Lifetime number was given to someone else along with a balance of Rs. 400 or so. I made a row and got it restored to me a year and half ago. Now they have cancelled the number and cannot find it in their database for non usage for 3 months. That too after I had recharged the phone just a month earlier - and the recharge was accepted.

There is something funny going on here and I will try to get to the bottom of it. Looks like an institutionalized racket. I wonder if TRAI regulations allow such cancellations. Do share your info with me. at sohan.[protected]@gmail.com

Sohan

tuchcha

Idea — Lifetime valid SIM deactivated

Lifetie valid SIM deactivated

Hello my name is H. Verma with Idea Sim phone number[protected]. This SIM had a lifetime validity but now when I used it after 1 month it says that this SIM is deactivated temperorily. Please let me know how will this SIM be activated again.

Thanks