Idea Cellular Ltd. — Auto Activation and Balance Deduction | |||
Dear Sir, Suddenly a message appeared to my mobile that "Your Mega Pack has been activated. Amount charged is Rs.30.0/- for 1Month.Renewal charge is Rs. [protected]@1 Month as applicable. To deactivate sms UNSUB hov30 to 54300" and Rs. 30/- was deducted from my balance I dont know what is mega pack and I never made any request for activation of such type of services.So i tried to deactivate on 6-May -13 and the same sms was once again received on 7-May-13 and was deducted Rs.30 again.And i also received another sms from IZ-ideaCMS twice about downloading Game Special from Handygo and was charged 10 Rs in total without any request from my part Idea company automatically activated the services to eat the balance of the customer. So, It is requested to kindly deactivate the service like Mega Pack and Game Specials and kindly refund the amount. Regards, Praveen [protected] Was this information helpful? | |||
 2 Comments | |||
Comments
Dear Customer,
We wish to inform you that your complaint for Deduction related issue has been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.
Regards,
Idea Cellular
We wish to inform you that your complaint for Deduction related issue has been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.
Regards,
Idea Cellular
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
We wish to inform you that your complaint for Wrong Deduction related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.
Regards,
Idea