[Resolved] Idea Cellular Ltd. — Very low / zero speed for Idea Net setter | |
Hi, I have taken Idea net setter 650 plan for internet connection. They are claiming a speed of 236 kbps thorugh this device and minimum of 150-180 kbps at any poin t of time. However, I am getting a speed of 0.0 kbps to 0.054 kbps most of th time and not able to carry out any work. Normal website homepage is taking 20-30 minutes to load. Other websites with heavy contents are not opening at all. I have raised thi complaint to Idea way back but still the probelm is not resolved. They have already accepted that thier is some range problem in that area. Since I am not able to use this device at all, why should I pay monthly bill for this? Now I am asking them to take their device back and return my money and discontinue connection. But they are not agreeing to that as well. Each time they are saying that technical team is working on this problem. Can you please look into this matter? Thanks Parijat Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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I have taken Idea net setter 500 plan for internet connection. They are claiming a speed of 236 kbps thorugh this device and minimum of 150-180 kbps at any poin t of time. However, I am getting a speed of 0.0 kbps to 60.00 kbps most of th time its comes to zero.I have raised this complaint to Idea way back but still the probelm is not resolved. They have already accepted that thier is some range problem in that area. Since I am not able to use this device at all, why should I pay monthly bill for this? Now I am asking them to take their device back and return my money and discontinue connection.also its brought to your notice at the time beggining it was totaly unable to workd so i return it to your outlet at jallahalli cross. and again they people
after 15 days gave it back to me and they committed we should concession amount of one month from your outstanding.
Now you are requested to kindlly discontinue my postpaid plan and activate the prepaid plan.
Thanks
D.P Rana
spice No. =[protected]
account No =6726247