[Resolved] Idea Cellular Ltd. — Call barred and bad response | |||
I am holding a prepaid IDEA card number +91 [protected] and i am A IDEA CUSTOMER FOR LAST 5 YEARS, Recently i came to Dubai and am tried to use my phone and found that my Out going calls as well as out going SMS are barred without reason, I am receiving in coming calls as well as in coming SMS. When i called to customer care they asked me the option to selected Language and i selected English and connect to customer care executive, As soon as i connected he started speaking in Telugu then i asked him to speak in English then he managed but very bad English and so poor that he was not able to even understand what am trying to say i explained him the problem then he asked me to change the message center and just said was that enough information and cut the call. I tried what he said but nothing worked then i again called and my bad luck or no executive was available or same person picked and again started askingg details then again i explained and then he told me to be on hold and transferred to his Team lead and the lead just started asking me is yoUr tower OK is the phone working what is Ur number and what is Ur address and all, after i explained he again hold and transferred to another person and now this person started speaking in Hindi and again asked me the details then he updated me as the first team lead told we are taking yoUr complain and you will get a call in 24 hrs they kept me on hold for 30 min on an international call and still no result.They don't know even know with which network they have a tie up in Dubai and they are sitting in the call center just transferring the calls without any proper English Now in a foreign country i am suffering cannot make a mobile payment. Think i have just reached in Dubai and i have stuck in a problem no one around to help and my cell replies me yoUr outgoing call is barred, YOU ARE JUST DEAD DUE TO YOUR CELL IS BARRED AND YOU CANT CALL ANY HELP HELL why the quality of service is like this INEED TO ASK IDEA PLEASE. Please do the needfull, contact to my duabi number or email. Thanks sabarinath P Phone: +91 [protected] (India) +[protected]Dubai) Email: [protected]@gmail.com Was this information helpful? | |||
Aug 11, 2022 Complaint marked as Resolved Only after the phone was changed to postpaid and was transfered to my father's name the phone number was activated idea ppl just saw money at that time and not the customer who is their customer from last 20 years | |||
 4 Comments | |||
Comments
Idea — Poor response
Few days ago, i got a SMS from idea about closing of my account due to lacking of recharge of minimum 200 Rs. in 6 months.when i call Idea customer care to ask about the recharges done on my account for last 6 months, the customer care representatives told me the amount recharged for last 2 months only.the remaining detail was not provided.I want to know how much amount is left to make it to 200.
Dear Sir,
We wish to inform you that the services for your Idea number has already been activated. For further assistance, kindly contact to our Idea customer care helpline.
Regards,
Ideacellular
We wish to inform you that the services for your Idea number has already been activated. For further assistance, kindly contact to our Idea customer care helpline.
Regards,
Ideacellular
me all outgoing and in coming calls from 10 may 2013 and my mobile number is [protected]
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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Idea — very poor response
Dear Sir,This is regarding the poor response of your customer care facility.
Few day before I have received a call from your IDEA. The person told me your no. is selected for GIFT. And the gift is IDEA is giving unlimited interconnection on my cell .it’s free of cost. So he was permission to activate it. But he didn’t told fully truth.
From that day to till day daily Rs 20 is cutting from my balance. This is very bad for a customer.
I have registered a complaint against this with complaint no. 85121841 on Friday and they told me this internet facility will be disconnecting on Saturday evening.
But it’s not done still now.
On Sunday, again registered complaint regarding same but again poor response .second complaint no is 85255317.
This is very poor response which I got from idea . I thought idea will be very good communicator agency .but no, now I relished it’s very bad.
You are requested to please see into matter and close its very as soon as possible.
Regards
Sukhwinder Singh
Mob. No. [protected]