Idea Cellular Ltd. — My number is closed even after submitting correct proofs

Address:

Delhi

I was continiously getting calls from Idea since last 30 days for submission of documents for my idea number and the prerecorded call says that for further information call 51235, whenever I call at the same number I heard the same message again and no further information was available.

Somehow I got to know that I need to submit my ID proof and Address proof at nearest My Idea. I went to Vashundhra (Ghaziabad) My Idea center and submitted the copy of my PAN card (ID Proof) and Gas connection papers (for address proof) 20 days ago via application number 1-[protected]. But those calls did not stopped at all.

Suddenly after 7 days of proofs submission I got a SMS from idea saying I wont be able to make any outgoings as my documents are not submitted. I went to the same My Idea center immediately and asked that I had submitted my documents already then why it is not being addressed. They told me that they have got an rejection for Proof of Address (gas connection papers are not acceptable, Strangeeee). I again submitted the copy of my Driving License for the same.

After that submission of further documents it had been 6 more days, but my outgoings were not resumed at all. I tried to call customer care, wrote an e-mail to customer care mailbox, but nobody helped, even they had not replied to my query on e-mail. I also wrote an e-mail to their grivance cell, but in vane again.

At last of the customer care manager Lokesh Kumar and her telecaller Indu, informed me that the address I used to get this number and the address I am submitting right now are not same thats why they are not activating my number. I took this number at my MBA hostel room's address (coz idea was providing the number based on that at that time) 6 years ago. Now when I had my own home at Vaishali Ghaziabad, I am true to submit my correct residence proof, but they want the same address proof of my IME hostel room. They think that a person should spend all his life in a hostel room/rented accomodation or so. If somebody had changed his address he had to loose his number than.

I dont know whether this complain will be entertained by someone or not. But idea is not at all careing for their loyal customers at all. I would suggest all those who wish to go for idea, please do not for them, they are the worst service provider. They dont want to retain their old customers even.