[Resolved]  Idea Cellular Ltd. — paper bill

I HAVE TAKEN IDEA POST PAID MOBILE NO [protected] FOR MY BLACKBERRY AND I WAS TOLD THAT THE PLAN WHICH I AM TAKING WILL WORK OF MY BLACKBERRY MAIL CONFIGRATION BUT WHEN THE SERVICE GOT STARTED AND CALLED UP YOU CUSTOMER CARE. THEY INFORMED ME THAT THE PLAN WHICH I HAVE TAKEN WILL NOT WORK FOR BLACKBERRY HANDSET THEREAFTER I FILED A COMPLIANT WITH YOUR CUSTOMER FOR WHICH I DIDNT GOT ANY RESPONSE LATTER I HAVE NO OTHER ALTERNATIVE TO CHANGE THE PLAN TO BLACKBERRY LATTER I CHANGED THE PLAN TO 149 RENTAL PLAN AFTER 2 MONTH I LOST MY MOBILE I ASKED TO BLOCK THE SIM CARDS ALSO FOR THIS REQUEST DIDNT GOT ANY REPLY HOWEVER I WAS GETTING MY MONTHLY BILL, LATTER I GOT MY MOBILE FROM MY OFFICE BOY WHO HAVE THEFT THE MOBILE BY THE TIME I HAVE ALREADY TAKEN NEW VODAFONE CONNECTION SO I WANT TO CANCEL THE IDEA NO I CALL UP YOUR CUSTOMER CARE TO CHANGE TO PREPAID THEY REQUESTED ME TO VISIT THE IDEA GALLERY AND THEY GAVE ME THE ONE ADDRESS OF MULUND PACH RASTA, THEY INFORMED ME THEY DONT TAKE CANCELATION REQUEST YOU NEED TO VISIT OTHER GALLERY WHICH WAS NEAR BY TO MULUND STATION. WHICH I VISITED ON 30/04/2011 NONE OF THE STAFF AT THE GALLERY WERE ATTENTIVE THEY BUSY WITH THEIR PERSONAL GOSSIP AND CALL LATTER ONE OF THEM ATTENDEND ME THEN I REQUESTED HIM TO CHANGE THE PLAN TO POSTPAID HE INFORMED ME THAT THE PLAN CANNOT BE CHANGED TILL 6TH MONTH (WHICH WAS NEVER INFORMED ME EARLIER WHILE TAKING THE PLAN) HE REQUESTED HIM TO CANCEL THE CARDS ...NOW THIS CAME WITH A SUPRISE TO ME IN TODAY BUSINESS COMPETION EVERY BODY IS GIVING THE BEST EFFORT TO RETAIN THE CUSTOMER AND THE PEOPLE AT THE BRANCH WERE LIST BOTHER OF THE CUSTOMER.GOT THE IDEA...THIS MIGHT BE BECAUSE IT IS MANAGED BY THE OUTSOURCE CO WHICH MIGHT BE PAYING ENOUGH THEIR STAFF HAPPY SO THE UNHAPPINESS IS SHARED WITH CUSTOMER SERVICES. HOWEVER ON 30/04/2011 I SURRENDERED MY SIM CARDS AND PAID ALL THE OUTSTANDING BILL FOR WHICH HE ISSUED ME A RECEIPT OF KUSH TELECOM STAMP ON IT AND NO WHERE IN THE BILL THE IDEA CELLULAR NAME WAS MENTIONED, AFTER 2 MONTH I GOT A BILL THEN I WROTE TO MAIL TO 'care.[protected]@idea.adityabirla.com' grievance.[protected]@idea.adityabirla.com, collection.[protected]@idea.adityabirla.com BUT NONE OF THEM HAS REVERTED TO MY EMAIL AND THE RECOVERY DEPARTMENT IS GIVEN A CALL TO PAY THE BILL WHICH I AM NOT GOING TO PAY.