Idea Cellular Ltd. — IDEA................... or......................who has NO IDEA about its customers......................

Address:

Mumbai City, Maharashtra

Dear All,

I had purchased a IDEA Sim Card when IDEA had conducted a promotion scheme in Kotak Group (Kotak Infiniti, 21, Infinity Park, Off Western Express Highway, General A K Vaidya Marg, Malad [E], Mumbai - 400 097) somewhere in May 2012, and I had specifically requested for a Mobile No [protected]. Company official confirmed that the number was available and will be allotted to me if I wanted to. So I accepted and signed all the papers regarding the same. When the number was activated after 3-4 days of completing all formalities in May 2012, I was shocked to know that I have been allotted different number ([protected]). I went into the idea store in Mahim Mumbai and complaint about the same and requested them to cancel the allotted number [protected], but they refused to do so stating that this is special number which cannot be cancelled before 6 months .

I called the Idea call centre and complaint about the same but they also refused to help. When company officials called to me to clear the dues I told them I don’t use this number as this been allotted forcefully to me without my consent. They kept the phone and whenever they called again they never registered my complaint.

I got call on 04/09/2012 from Delhi Court stating that Idea has lodged a complaint against me that of forgery and I should talk to their lawyer (Priya [protected]). When I called her, she confirmed me that Idea has lodged complaint against me for not paying the dues. I paid the bill on 04/09/2012 to close the complaint but it is very disgraceful, atrocious, that company does not hear it customers and registers complaint against them where actually company is at fault.

I HAVE NEVER EVER USED THE NUMBER WHICH WAS FORCIBLY ALLOTTED TO ME BUT STILL COMPANY IS SENDING BILLS. I WANT THE NUMBER CANCELLED IMMEDIATELY.

It’s shameful that a reputed Mobile service provider like IDEA has such pathetic service. If IDEA uses such bad tactics then I don’t think company will survive the competition.

Regards
Ashish Agarwal
+[protected]