[Resolved] Idea Cellular Ltd. — Post Paid bills Extra charges (SMS-MT)

pawan_chaitanya

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Hi, I am the Idea Post Paid customer . I was happy about this service. But now i am really very disappointed. because of the discrepancies in the postpaid bill for the period[protected] to[protected]. I am charged unnecessary for the SMS- MT charges. This month i got charge of Rs.25. I have no intension to send such messages which would costing me Rs.25 I called the customer care regarding the same. Even your executives dont have any idea regarding those charges one informed me that it is for internet facility used and other says for some activation(you may kindly cross check with the voice calls recorded). I havent sent any sms from my side and I Havent done any activations from my side. Hence i am expecting the necessary amount or waver has to be given or adjusted in my next bill as this bill is already paid by me. My mobile number is [protected] I called up customer care so many times with no joy. Customer service was not at all co-operative. Hence as i have never sent such messages for which i am getting charged. Please look after this issue. Quick reply or action is expected. Hoping for your best support. Thanks and regards Pawan Chaitanya V

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We wish to affirm that your request for VAS deactivation & refund has already been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Prashob Anto

from Thrissur, Kerala

Hi I am post paid customer my mobile no is [protected] last 2 months bill they charged SMS MT as 450 on SEP bill and 250 on OCT bill, i send so many mails to [protected]@ideaadityabirla.com but they did not reply for my mails, so i did not PAID 2 months bill because of this reason, now my number is cut off by idea i am a regular user of idea now i lost my number due to this SMS MT reason, I complaint to IDEA office they say that this amount is shows as SMS MT amount I did not use any SMS MT functionality in my phone, now I lost my mobile no

Sumeetp

from Mumbai, Maharashtra

Hi, I am charged Rs. 100.00 for SMS-MT for bill date 05-Mar-2015 to 20-Mar-2015, I don't know on this can anybody help me out

Sameer S Ingale

from Pune, Maharashtra

Hi, I am charged Rs. 50.00 for SMS-MT for bill date
23-May[protected]Jun-2015, I don't know on this can anybody help me out

David Dutt

from Gurgaon, Haryana

hello i am manoj dutt sharma charged Rs. 225 for SMS-MT for bill date
10-Aug -2015 to 09 Sep-2015, I dont know about wht it means

Ravindra Shekhar Joshi

from Mumbai, Maharashtra

Hi, I am the Idea Post Paid customer . the postpaid bill for the period[protected] to[protected]. I am charged unnecessary for the SMS- MT charges. This month i got charge of Rs.105. I have no intension to send such messages which would costing me Rs.105 I havent sent any sms-mt from my side and I Havent done any activations from my side. My mobile number is [protected], I have never sent such messages for which i am getting charged. Please look after this issue. Quick reply or action is expected. Hoping for your best support. Thanks and regards Ravindra Shekhar Joshi

Sarvesh Sakale

from Delhi, Delhi

Dear Friends,
I suggest below quick fix to get rid off SMS-MT charges:
Open SMS APP
Go to Settings in the SMS App.
Select General Settings
Remove The Tick Mark from "Enable WAP Push Messages"

Or if you intend to use only calling, kindly use simple handsets instead of android. Simple handsets are never charged for SMS MT.
Thanks & Regards,
Sarvesh Sakale.
[protected]@gmail.com

skram47

from Hyderabad, Telangana

Hi, I switch over my wife Sim card ([protected]) to Idea post paid customer since last few months through MNP option.
After I have been satisfied with Idea network. But its not sustain... In may month I received the Bill for Rs589.00 which I never imagine. When I checked the Bill details Rs250.00 charged for SMS-MT. I don't know what is SMS-MT. Addition Rs250.00 in the Mobile expenses struck my other expenses. Need Idea cellular customer support to resolve and re-correction of the bills. Until that I am not going to pay the bill payment. And idea will lose the valuable customer.

Regards
S.Ramesh
[protected]