Idea Cellular Ltd. — Regarding Fraud Information

Address:

Hyderabad, Andhra Pradesh

I had recently taken IDEA DATA CARD connection from Idea show room located at Basheerbagh. By the time I take this connection, the Employee in the Show room said and promised the following.

1) After taking the connection, as welcome customer 5GB download will be given to the new customer.

2) After completing the 5GB download, with recharge for Rs.950/- will be given for UNLIMITED BROWSING as well as UNLIMITED DOWNLOADS will be given in this new 3G IDEA DATA CARD with the same speed without decreasing the speed for the month. When I asked how is it possible as no network is giving and according to my knowledge there should be some cut-off for speed, he said that in this new technology it has changed and no doubt it is unlimited for both browsing and downloads.

3) He said if we are not satisfied with the speed after checking (Once we buy the Data Card), he takes the initiative to UNLOCK the device and give us so that we can use any network for Internet with the same speed without any fail.

Now after completing the 5GB of the download when I went to recharge for Rs.950/- as specified by the employee, now they are saying that it is not unlimited but will get only 6GB download per month. I was shocked on hearing this and reminded him what he told me and asked why he cheated me. By asking this they are telling some stories instead of giving the correct answer. I said that other networks are giving nearly 10GB for Rs.1000 so I will migrate to other network and so as promised by him UNLOCK the device and give it to me. For this also they are telling that it is not possible. When I reminded them that they promised to unlock and give to me again the same old stories are repeated.

I was deeply disappointed and asked to return my money back taking the device as they had given the false informations and false answers. For this also they are not accepted and telling that nothing will be done and if I want, go and complaint in the police station as I like. The behavior is very worst and also used some harse words when I am questioning them.

I had talked to one of the lady in the show room named Parvin as said that she is the in-charge and she raised a complaint on this and said she had sent the complaint to the Manager (Said his name is Mr. Ramesh. H). The complaint (No - 1-[protected]) is raised on Saturday i.e on 24th of November 2012 and said that to wait till Monday i.e., 26th of November 2012 so that I will receive a call and solve my problem. I also asked her to give me one copy of the complaint but she said that it is not possible for them to give and said she had mentioned all the points which I told her. After send the mail to the concerned person I also requested her to send the same mail to the NODAL OFFICER thinking that there will be a quick action and said she had forwarded the mail.

But till now no one had called me or mailed me regarding my issue. Seems it look like they are not bothered what happens.

So kindly help me out in solving the issue.