[Resolved]  Idea Cellular Ltd. — Online Payment Reversal

Address:

Thiruvananthapuram, Kerala

I tried to recharge my father's mobile number through the web interface provided by idea cellular for an amount of 150 Rs on 6th of April 2011. The amount was debited from my account but the recharge was not successful due to some technical reasons. and it was promised that the payment would be reversed in 8 working days. On 27 of april i contacted cc again, as the payment was not returned to my account. They told me, they would return the amount within 24 hrs. On 28th i got a call from idea cc that i have to send my bank statement to them to get the refund.!!!! How can i give off my bank transaction details to them for a refund of 150 Rs? I again called cc and they insist that they want to confirm that i have not received the amount by looking at a scanned copy of my bank statement!!!!

I would NEVER suggest an Idea connection to any one.
I was considering to port to idea. Now i changed my mind and am porting to BSNL.

This was a very good experience of the "Best Customer Care" idea is giving.!


I am pasting the response i got after recharging:

Payment Details

Mobile Number
97445*****

Payment Status
Success

Reference Number
MCIT[protected]

Payment Date
[protected]:42:13

Amount
150.0

Comments
Your online recharge was not successful. Your Payment reversal would be done. Please contact customer care for any queries. Your transaction id is 7568019.

Cleartrip Coupon Code
IDIJMP1EA

Redeem your travel voucher now.
'Your payment is successful but your recharge has failed due to technical reasons. The amount paid by you for this transaction would be returned to the account from which you have made the payment in eight working days. We sincerely regret the inconvenience caused.In case you face any issues, please contact customer care. Your transaction id is 7568019and reference number is MCIT[protected]'.