[Resolved] Idea Cellular Ltd. — Unauthorized balance deduction

Udayan Jadhav

from Ahmedabad, Gujarat

Address:

Dewas, Madhya Pradesh

This is the second time that while browsing on internet I have been charged for just clicking on a pic which does'nt even states that clicking on that pic would lead to balance deduction for service. While browsing on internet I clicked on a pic and it redirected me to a page which stated that some idea service from symbiotic has been activated and I have been charged Rs 15. Following it I got this message-
Dear Customer,thank you for downloading Multi_Content from SYMBIOTIC.You have been charged Rs. 15.

Now this is the limit, this is second time. Its not about money, but about what thes idea people are doing? My mobile no. is [protected]. I want to know how this thing happens, and who is behind it. So many people are made fools like this daily. If this problem is not solved, or repeated, then I would be forced to take this matter to next level, or even sue the company.
I hope if there is little bit honesty left in related peple, they would solve this problem which is affecting lots of Bhartiyas.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

upendra kr. vishwakarma

from Mumbai, Maharashtra

Idea — related to balance

dear sir
today[21dec] i got my prepaid a/c recharged with rs.290.i have received balance of rs50 only.please check regarding this as i should get more balance.

Suresh kumar

from Bengaluru, Karnataka

APIC — DIFFERENCE

Dear Sir,

Recently you are introduced 1s/1p facility. comparing with other net works u are collecting more charges. Because in Vodafone RC 19 they are collecting for activate 1p/1sec. With the same validity u r collecting RC 66. Why you are collecting like this.

Gomsi Gureja

from Noida, Uttar Pradesh

Idea — Unauthorized Deduction of Balance

Dear Sir,

Yesterday I got my phone recharged with Rs.351 & I got a balance around Rs. 318. But when I checked my Account Balance it was Rs. 205. Idea's customer care assistant said they deducted balance of Rs. 108.34 on the account of the usage of Internet & downloading of game which I didn't do & when I tried to retrieve the information from Idea's customer care assistant he behaved very rudely & compelled me to accept that I used Internet which I didn't do. I request u do the needful & I wouldn't like to let my hard earned my money go in vain.

ajnabee_eet

from Gurgaon, Haryana

dear sir,
I recharged my idea cellular with amount of Rs.351. but i had not received even a single
rupee.when I called in idea call center, they said it's your fault not ours.plz check regarding this, so i can get my amount.

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, Mobile No., and alternate contact.

Thanks & Regards,
Idea Cellular!