Idea Cellular Ltd. — useless balance deductions

Address:

Uttarakhand

I am a student and a customer of your idea service from past 3 years almost.I was highly satisfied by the services offered to me by Idea network but past few weeks have been very annoying.Few days back, my balance was deducted from the main balance because of messages but I already had the message pack activated .I got a new message pack activated thinking that previous might have ended ,but the message pack was recharged just 10 days back and it had 500 and something messages left. After the new recharge I had 1500 messages around and still my balance was being deducted . I called on customer care and my problem was not solved.60-70 rs is a big sum for me.I still left the issue thinking it for the first time .

But today again it happened.From yesterday my balance is getting deducted .(9+19+15+5)48rs got deducted all over again inspite of the fact that I have my message and net pack activated.I called up and they say that net usage costed me loss of 48 rs (I had 480 kbs left) .


Hoping for a positive response.Preferably money back as soon as possible.