[Resolved] Idea Cellular — Deduction of Rs 5 per day without my consent | |||
Deduction of Rs 5/-per day without my consent dear sir , 1. I have already initiated a complaint against my idea cellular customer care and services vide Idea SR No1-[protected],1-[protected] & 1-[protected]. 2. To futher add to the complaints i would like to fwd in breif the incidences which took place. 3. On 09 Oct 11 I realised that idea cellular is deducting Rs 5/-per day from my prepaid connection in the name of some downloading of hungama.com content whereas i never used any internet/Gprs service of idea.. So immediately i contacted their customer care no 198.any reasons. 4. When i requested that my calls to be transfered to the senior executives Mr Sujito,Mr gyan and Mr Alakh. But the conversation was fruitless.Then to add to my sorrows idea tried to deactivate my downloading of hungama.com content . Also they informed me that i have deactivated package for which idea is deducting daily Rs.5 from my account. This too was without my concern and knowledge. Though all of there executive promised to refund the amount which is deducted but so far no repayment is made and services activated is not stopped also.When I asked to view my Downloading timing for Sep & Oct 11,i was refused to get my asked details. 6. Here idea is fighting for more freq band without caring for the problems of present customers. Why these people may be grandted such prevailages when they have forgotten their basic customers. Pankaj. Was this information helpful? | |||
Nov 11, 2018 Complaint marked as Resolved Verified Support Nov 13, 2018 Idea Cellular Customer Care's response Dear Customer, Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further. Regards, Prajakta | |||
2 Comments | |||
Comments
Idea — deduction of rs. 5/- per day
Regarding deduction of Rs 5/-per day for match updateIt is for your information and action that You have deducted 5/-per day from my balance as service of Idea match update without my permission. You are requested to immediately return the amount and credit my balance. As it has been seen that mobile service provider are doing this type of illegal...
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Idea — Deduction of rs 11
Idea has deducted rs11 from my prepaid number a/c [protected] without any reason.Customer care executives are unable to tell how it happened.I request most humbly to pay attention on this issue.Tks wbrgds amit kumar.