[Resolved] Idea Cellular — Money deducted online but no Recharge done

gauss786

from Bhubaneswar, Odisha

Address:

Khordha, Odisha

I had recharged my IDEA mobile with twice for Rs.50 online at www.paytm.com. The Customer Care people of IDEA first asked to wait for 48-72 hrs so I did so. After the time period has elapsed, now they say that your money shall be refunded and all but no such thing happens. Sometimes, they also say that no recharge has been done on your mobile, so we cannot help you. I have tried to contact the Customer Care people at their complaint no 198 but this has been of no use. I want them to credit that Rs.50+50=Rs.100 in my account immediately.
Date of Recharge: 17th Sep 2011 and 21st Jan 2012

+2 photos

Was this information helpful?

No (0)

Yes (0)

Aug 29, 2016

Complaint marked as Resolved

Verified Support

May 23, 2012

Idea Cellular Customer Care's response Dear Sir,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no., and the type of Inconvenience you are facing. Also mention the token ID 205IC218129 in the subject.

Regards,
Idea Cellular