[Resolved] Idea Cellular — customer care

santosh024

from Pune, Maharashtra

Address:

Mumbai Suburban, Maharashtra

Hi,

I am idea netsetter user and my number is [protected]. I started facing network issue from 11th May and was not able to work with the device at all. At that time I was in Patna(on roaming) and a complain was placed at local idea gallery. It was not fixed there and upon returing back to mumbai the same problem persist. I again lodged a complain at mumbai on 18th May (Docket Ref No:1769811 2). The customer care called on 24th May and said that there may be device problem so visit a nearest gallery for a check on. I visited the idea gallery(Garima Enterprises, Chembur), they took the device for checking and kept it for 2 days. (on 27th May) After 2 days they replied that we need to send this to headoffice for repairing and it will take minimum 15 days. They're not ready to provide any standby device, so that I can continue my work.
Now how can somebody work for 1 month in this situation where internet is a must for work. On top of that they continue to send me bills with full charges, evenif I am not able to use their services.

Customer care is insensitive to the issue.

Regards,
Santosh Kumar

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Aug 13, 2020

Complaint marked as Resolved

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Comments

kapil mehta

from Pune, Maharashtra

My friend lost his mobile phone which has IDEA POSTPAID connection few days ago.So with concern to security he tried to inform on idea customer care.The worst part of idea customer care is that if you want to register a complaint of lost of sim(post-paid), you have to call from some IDEA post-paid only.Do IDEA management does not have sense that if someone has lost his sim-card how he will be able to call??That person then have to search for some one who has idea post-paid connection them only he can register his complaint..Don't they think that this wrong management of their service???

ARABINDA DAS

from Bhubaneshwar, Odisha

Dear Customer care Representative
Idea Cellular Ltd,
Saheed Nagar
Bhubaneswar

This is to inform you that as per purchase above SIM Card NO:-[protected] (Prepaid)
Dt:[protected], try to activation but customer care told that submit you documents to nearest
Idea Cellular Outlet (My Idea-Saheed Nagar), BBSR and same i have submitted to that.Dt:[protected]
They told with in 24 to 36 Hours it will activated, sea after 24 Hours it is activated. again
I have visit Idea outlet Recharge Rs.26/- for Roaming / Rs.6.00 for count for Paisa /Rs.61/- for 3months
Validate /Rs.65/- for Full Talk time . Total Paid:- Rs.158.00 and sea the Balance Amount is Rs.65.00 ok.
All Recharge done very successfully Dt:-13/01/2010...
At the same time i have made a call other idea no. it is done successfully...

after one day like Dt:[protected] sea in 4:30pm SIM showing Invalid...
Today is[protected] again Visit again Saheed Nagar My Idea Outlet and complain against above matter
also submitted a written complain to the Authority, and Request to him solve my case with immediate effect,

sea i have face lot of problem taking this NO. any how i want activate this no with any delay

This is for your information,
Regards
Mr.Arabind Das
Sr.Engineer (Spice Mobile.Ltd)
Flat No:-B2/1, Bishnupriya Apartment
Jaydev Vihar
Bhubaneswar-751013
Orissa
Cell:[protected]

NIKSARCH

from Nabha, Punjab

whenever i call to customer care they charge call @ Rs 50p/3min.............it is disgusting........hum c.c. k phone help karne k lie karte hai or ye uper se paise deduct kardete hai mai ye chahta hu k jbi bi koi bi c.c. ko phone milae ko rs deduct na ho.....i tink dis prob was solve

santosh024

from Pune, Maharashtra

Now they're using threatening trick. I was a user of their netsetter [protected]. The device was not working and was not repaired for 1.5 months(It was in warranty period). Now they have charged for that period and their recovery agents are giving threatening calls. I told them that get the device repaired and I am ready to pay the bills which they refused.