[Resolved]  Idea Cellular — regarding change of scheme of recharge

Address:

Dehradun, Uttarakhand

This is to bring to your notice that I have a Idea net setter connection No.[[protected]]which was recharged on Dated: 15/May/2011 worth Rs 299Meanwhile the company has changed the scheme from Rs 299 to Rs 298 .
I am a Teacher in a Boarding school where it is not possible to get the recharged done quickly so we have to depend upon the local shopkeeper of it.The shopkeeper was not aware about the change in scheme and it was recharged .When we discussed it with the consumer care cell of Idea they refused to refund the money and also to make necessary adjustment in it. How can a company accept all its consumer to know about its changed scheme when they don't communicate it to their consumers .Kindly take necessary action as I am not satisfied with it and also it has caused loss to me in my teaching to the IGCSE board students without net connection.My email Id is g.[protected]@gmail.com
Thanking You,
Mr.G.C.Uniyal