[Resolved] Idea Cellular Postpaid — services added with any information | |
Dear Sir, I am a bonafide customer of idea cellular, since december 2007 having mobile no [protected].i am facing problem of adding unauthrized cricket pack or addition of extra std pack that i am going to disclose you in details: 1. About three month earlier i got an SMS that my cricket pack has been activated!! immidiately i called customer care & informed the matter he gave me to SMS some code to 55055 within 24 hours, accordingly i did. beside that paid Rs 54 per month(for two month) for that pack, whereas i didn;t register for it. 2.Last month i got an SMS about STD pack of 80 paise! then i talked with customer care ask me about the proceedure, the person asked me to unregister STD34 pack on 15th Aug( my bill generation date) & then register for STD39 pack later on 16th. accordingly i did. now i found STD34 and STD39 is added in my bill. whether any TRAI regualation on this type of false billing? so my humble request to you kindly look into the matter and adjust those amount and provide me a fresh bill, otherwise i have no way to knock the door of consumer justice against this type of behaviour with customer. Was this information helpful? | |
Nov 4, 2016 Complaint marked as Resolved Thanks a lot for helping... they reduced bill to 626. | |
 3 Comments | |
Comments
I am also facing same problem with my Idea No is [protected]. In this no. a call comes from idea on 5th march10 which saying about night radio activation, which call was received by my child who did not understand what the person is asking. But next day I found that the bill is charged for Rs.199+ taxes for valu added service (activation of night radio, which i do not know how to use). I called up to the customer care, and complained about that they saying that you pay first than will adjust it in next.
I request ideaq management to rectify the bill to get timely paid by me.
I request ideaq management to rectify the bill to get timely paid by me.
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I am a bonafide customer of idea cellular, since december 2007 having mobile no [protected] I am facing problem of adding unauthrized night pack that i am going to disclose you in details:
Two days back when my monthly bill of dec'09 was generated i checked and saw that one of the night pack sevice has been activated over my mobile no. costing Rs 199 extra with my monthly billing amount.
whether any TRAI regualation on this type of false billing?
so my humble request to you kindly look into the matter and adjust those amount and provide me a fresh bill, otherwise i have no way to knock the door of consumer justice against this type of behaviour with customer.