[Resolved]  Idea Cellular — SMS Charges wrongly deducted but not credited - Complaint No. 1-[protected]

Address:

Pune, Maharashtra

Sir,

I have recharged Rs.67 SMS Pack as on 14/10/2011 at 10.33am and accordingly

i got sms from idea of suceesful recharge. After that from 15th Oct 2011 to 21 Oct 2011

till 1.00pm i was in roming. After coming back from roming means from the afternoon

of 21st Oct 2011 since 1PM onwords idea celular was charging me Re.1 for Local and Rs.1.50

for STD SMS. So i have given complaint against that in the customer care and my complaint no

was 1-[protected]. According to this complaint Mr Javed told me that there is problem in 67 recharge

pack and its their own fault so ur problem will resolved don't worry and what ever amount of SMS will be

deducted from your balance will be refund to you. Accordingly my problem has been resolved as on 24/10/2011

in the evening but my deducted balance not credited to my A/c. So i have again called to the customer care and

Mr Dnyaneshwar was there and he told me that we have not deducted your any amount from 21/102011 to

24/10/2011 so there is no question of amount to credit. So now who will solve this problem as i know that from

21/10/2011 to 24/10/2011 my balance amount has been debited for every local and STD SMS I have done.

I want to know that whether the company is ditching us. Their fault they are trying to throw on customer's

head and what is this? Please solve the problem or I will go for further legal case against the Idea Cellular.

Regards;
Nilesh Kabra
Pune
Cell : [protected]