[Resolved]  Idea Cellular — Deliberate attempt to Cheat and misguide

Address:

Pune, Maharashtra

I had put my phone in safe custody and my complaint number with Idea Cellular is[protected]. Problem are as follows.

1. I had kept my phone in safe custody, however it was abruptly removed. So i term it as breach of security, and when i am asking for an explanation they are sending irrelevant replies to my question's to confuse and buy time and to let go the matter.

2. There was excess amount charged due to the same, and when i asked them , the same has been reversed, but according to me that is fraud and they were trying to overcharge money by knowing the fact that it was wrong, hence amounts to cheating/ stealing.

3. When i am asking for an explanation and apology, it was again not answered with specific and no opology provided unless i followed up multiple times, so according to me this is unprofessional behaviour from Idea cellular.

4. I have sent mails and letter to senior Appellate Authority and they keep asking me to talk to each other in India, which means individual at the highest level in Idea, lack credibility and are only passing the buck.

5. On asking questions to the team, i am been threatened by Idea that my phone will be disconnected.

I would like to understand what actions can be taken against them to sort this and get me an appropriate compensation.