[Resolved] Idea Cellular — Network Related | |||
I am an customer for IDEA Cell Phone service provider since 1999, I had been to Rajasthan from 1/09/2010 to 5/9/2010 for vaction with my fmly. Before going I had called up IDEA Customer Care Centre and asked if they have network serive at Ranakpur a place 95 Kms from Udaipur in Rajasthan, the concerned person told YES IDEA has network there, When I reached the destination there was no IDEA Network available I searched my cell phone manually and even Switched it Off n On to get the network, As I was staying in 3 Star Resort the Front Office Manager told there is no IDEA Coverage there only Vodafone worked, I was so humilated in front of my fmly and kid, I had to stay in hotel near the fixed line to get calls from my business, I could not wander anywhere out, my whole trip was spoilt, on return I called up IDEA Care they transfered my call to an Superviser after all the detailed discussion he just said that the concerned person has given me wrong information so there is nothing they could do no, If I wish to complain I should send and official mail on the Companies Mail id and write the complain. I had wirtten an mail to IDEA Griveance Cell and its corporate office on 6th Sep.10 and kept on sending repeated mails to them, only Auto Reply answeres by mail I would get. on 25/09/10 I got a call from them that they are sorry and will take approprite action against the concerned person who miss guided me. I had ask for remuneration for the humilation that I had faced, they said they are sorry and nothing can be done in this regards. The same types of matter I had faced in 2009 during my visit to Banglore, They gave me remuneration of Rs.500/- as there was no IDEA Coverage in Metro like Banglore and its prooved that my complain was right as I was credited by Rs.500/- I want some remuneration for the humilation I faced and my vacation sopiled coz of no network. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear I am using mobile service of Idea cellular since 5 years. From 1 month I m having trouble in network
In paldi area I m having trouble in network. If someone call me my phone status shows out of reach and even I can't call anyone. Network error shows "the line is busy" and I can't call to anyone.
I complaint 4 times in idea cellular but till today they did not resolve my complain.
My complain numbers are
1. [protected]
2. [protected]
3. [protected]
4. [protected]
Please do needful in this case
In paldi area I m having trouble in network. If someone call me my phone status shows out of reach and even I can't call anyone. Network error shows "the line is busy" and I can't call to anyone.
I complaint 4 times in idea cellular but till today they did not resolve my complain.
My complain numbers are
1. [protected]
2. [protected]
3. [protected]
4. [protected]
Please do needful in this case
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Idea — network related
sir,i am facing network related problem.In my area a huge signal drop down is there.on may 2009 i raised acomplaint with my number [protected] regarding this issue.they committed me that it will take 3 months of time to resolve the problem.after 3 months i made a call again the same answer they told me.like that it happened till now.today i received a message in forming that "your concern for coverage could not be resolved this time.the mentioned are is under consideration for enhancement".You know due to poor signals it leads to health problems also.