Idea Cellular — recharge fail & amount not refunded

Address:

Nagaur, Rajasthan

Dear Sir,
I am an IDEA Cellular customer using Prepaid Mobile Which No is [protected]. On dated 13.09.2012 I have made an online recharge of Rs 88 under the plan PLAN VOUCHER PV-88 as specified IDEA CELLULAR site for reducing the call rate.
Very soon after I received a message "Your online recharge was not successful. Your payment reversal would be done. Please contact customer care for any queries. Your transaction id is 15937922. Your Reference number is MUCO [protected]. From: IZ-IdeaWeb, To:[protected], 13/09/2012 11:01". This Rs amount was deducted from my UCO Bank A/C and still not received back. I asked many times to customer care but they refused to refund and not forwarding to senior officer and now they have disabled me to connect customer care.

So I request you to please look into the matter and arrange for the refund or suggest me for next action.
Thanks & Regards'

Tej Pal Singh
Mob: [protected]