Idea Cellular Service, Kerala — poor customer service and high network congestion
i am very sorry to write this, but cnt help it, ..it has come to situation where i cannot MAKE A CALL FROM 6PM TILL 10 and other peak times..no way one can make a call to any number..this is very poor service frm u.everytime its shown network busy.
then another one is TERRIBLY POOR CUSTOMER SUPPORT CENTER.for calling a customer service executive, one has to wait for a long time.. u have to go through all the automated announcements for atleast 3 mins which is very irritating and we dont have time for tht also..
then about knowing freebies by sending sms...
we ll get an instant sms saying your request will be processed shortly.. after tht no reply from u..this is actually cheating cusomers.. idea is very keen in giving connections by ads, but you are not providing anything for the growing network which leads the existing customers into trouble..
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011