[Resolved]  Idea Cellular Services — Number Porting withheld using false claims

Address:

South Delhi, Delhi

Hi,

IDEA Cellular has stopped me from porting my number to AIRTEL using false claims that my bill has not been paid. Attached are two screen shots taken from Idea cellular websites which display that my last bill was paid on the 10th of FEB.

My mobile number is [protected], registered in the name of “LT COL B N PANDEY”.

This has been a number of IDEA CELLULAR, which is now NOT LETTING ME PORT TO ANOTHER SERVICE PROVIDER USING FALSE CLAIMS.
A few days ago, I had logged a porting request to 1900 to port my number to AIRTEL.

As required, I paid my outstanding bill of Rs 935.90/- on the 10th of February 2011. (snapshot from IDEA CELLULAR WEBSITE attached with the mail).

My net-banking account also reflected the same on the 10th and it still does.

There was no pending bill left with me after this one.
On February 15th , I have received a message from 1901, that

“Request Rejected by donor due to: This subscriber has outstanding payments due.”

I contacted the customer care on the 15th about this and they said that my bill has not yet been paid, even when their website reflected the opposite.
I wrote a mail to 'ccare.[protected]@idea.adityabirla.com' and 'grievance.[protected]@idea.adityabirla.com' on the 15th. I did not receive any reply. Then I again mailed them on the 16th and the 17th and never received any reply.

I called them today (20th FEB) to inquire about the same.
As per them I have paid my bill on the 15th. BUT THEIR WEBSITE clearly shows that it has been done on the 10th.

THIS IS INTOLERABLE.

My form was filled up completely; my outstanding dues have been paid completely.

I need to port away from IDEA as soon as possible.
With the worst coverage, pathetic support staff and inflated bills and the only money being spent on abhishek bachchan and never on customers, this is the worst network provider to be in.

Please help me to get out of this.