Idea Cellular — Thank you Idea Cellular : Re: Guys Alert!!

Address:

Rangareddy, Andhra Pradesh

Re: Guys Alert!!
Hmm here is the climax of previous complaint issue...
after 23rd july conversation, I tried to call customer care back on 24th evening exactly after 24hr of my last conversation and with out any doubt my calls not connected to customer care and i attempted approxmatly 5-6 times in 1hr and still i didn't
able to connect to customer care so i decided to try again later. This time i made call to customer care on 25th July morning around 10 Am and luckly one of customer support pick my call and asked if he can help me then i told whole story back to new
guy and he said he will check for the status of that past converstion and said you can raise a complaint on this issue so we try to solve it, I raised complaint again and I received message like " Dear Customer, Your concern for Recharge benefits is registered and would be
actioned by 07/26/12 5:02:00 PM. SR No.1-[protected]. To Know the status of this SR kindly sms ST 1-[protected] to 12345. Thank you."
On 26th July 2012 around 10:46 Am i received one more message like " Dear Subscriber, your request is in process and expected completion Date and time is 26/07/2012 17:02:00 "
And you know guys i received one more message on 26th July 2012 around 01:14 PM like "Dear Customer, Your Concern for Recharge benefits is registered and would be actioned by 07/27/12 7:15:00 PM. SR No. 1-[protected]. To know the status of this SR Kindly sms ST 1-[protected] to 12345. Thank you "
On 26th July 2012 around 07:34Pm I received Final 2 Messages that " Dear Customer, Your Concern for Recharge benefits not received has been resolved succefully with adjustments posted. SR No.1-[protected] "
"your Complaint no1-[protected] has been resolved. You interacted with VENKATESH_G01. If satisfied, please type Y Else N "
Then I replied to same number with "Y" sent to "[protected]"

Thank you Idea Customer Support who all helped me to recover my Recharge benefits back with talk time from 3G Plan. Special Thanks to Anil Floor In-charge of Idea Cellular Customer Support.
Jagadish