[Resolved] Idea Cellular — unwanted Amount Deducted | |||
Idea cellular pvt ltd have cutted my amount with out any permission Mobile Number: [protected] Date: 13.04.2013 Amount: 26 Reason for internet pack but i have not applied for that. as soon as i recharged Rs. 250 Amount after 1 hour they have cutted the amount of Rs.26. They are cheating people . i have called to customer care [protected] on 13.04.2013 he told that the data base will update in 2hrs after that call me i will register complaint or in the morning of 14.04.2013 , then in the morning of 14.06.2013 i called customer care now he is telling you have recharged thats why it is cutted then i told i want to raise the complaint and after that he is telling that we cant raise the complaint you have to call some number 12345. i think so customer has no work other than calling. this idea is not having clear communication with the customer. i want my money back as soon as possible. Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Customer,
We wish to inform you that your complaint for Wrong charging related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.
Regards,
Idea Cellular
We wish to inform you that your complaint for Wrong charging related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.
Regards,
Idea Cellular
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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Idea — Amount Deducted
Dear Sir,I have been using IDEA`s services since long time. But my complaint is, on 16th Sept 2010 , I had recharged my account with 99 Rs GPRS. in spite o[censored]nder benefit of services my balance had started deducting from 26th of Sept. I have launched the compliant on 29th of Sept. but there was no proper action being taken by Idea. after that I had again recharged my account with 99 Rs (same gprs pack) on 3rd of Oct but still the balance is continuously deducting while using GPRS . I had again called them to take my complaint but problem remains the same.
Sir, technically in that pack . where I suppose to get limitation of 2GB per month and 70MB per day . As we all know technically that there is 1000KB in 1MB usage. and the most I daily check whether my free service is started or not. so while checking I just open GOOGLE site in my inbuilt browser, Sir, the page of google only takes few KBs (5 KB to 7 KB) . still my balance is reducing from my account.
Sir, again I am not here to write complaint against one one. My objective is to solve the problem what I am facing badly.
Please do the needful .