[Resolved]  Idea Cellular — CONSUMER COURT- [protected] (MNP)

Address:

Vadodara, Gujarat

Dated :18/02/2011

To,
Devangshu Chowdhury/Amit Shethia
Nodal Officer Gujarat,
Idea.

SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT

My name is Udit having IDEA PREAPAID no.[protected] from last 1 year. Due to poor network i want to port my number from idea to Airtel.
On 20th January, I have messaged PORT [protected] to 1900 and received a message from 1901 that my UPC is IGPQW316. After that on 21.01.2011 I have submitted the required form, verification ID and photograph at AIRTEL store.
On 01.02.11 I received a message from 1901 that "Request Rejected by Donor due to: The Porting code does not match the Donor allocated Porting Code for this number.” I visited IDEA RELATIONSHIP CENTER at BARODA, firstly they tried to convince me to stay with Idea, but I was definite to port out and i requested them to look into the matter. After long conversation they said that this must be due to some technical reasons and I should again sms PORT 1900 and get my porting code and visit AIRTEL store again and submit the documents again. I submitted the documents again on 08/02/2011. But on 11/02/2011, I got the same message from 1901 saying that “Request Rejected by Donor due to: The Porting code does not match the Donor allocated Porting Code for this number. Then I was suggested by AIRTEL to generate new UPC CODE and to submit the documents again.
On 12/02/2011, I again messaged PORT [protected] to 1900 and this time the UPC CODE from 1901 was IG595677.
NOW on 17.01.11 I got the same message from 1901 saying that “Request Rejected by Donor due to: The Porting code does not match the Donor allocated Porting Code for this number.
I called IDEA CUSTOMER CARE NO. [protected], but they didn't helped me and said they cannot do anything and they do not have any details regarding this and I have to process my request again to port in from IDEA to AIRTEL... Please suggest me what to do in this case? If you are saying the porting code which I generated twice doesn’t match to what you have in your system, please tell me the correct code? I know that the codes I have generated were correct and also in the form the filled the correct codes. How many times I need to generate new UPC CODE and resubmit my documents?
This is the last time, i am requesting you to take action on it and if my problem persists, I am ready to file a complaint with the CONSUMER FORUM as I am protected under the CONSUMER PROTECTION ACT of 1986.

The consumer complaint will be at your cost and expenses, and I will seek compensation for the mental agony caused due to the deficiency in your services.

Regards,
Udit Nagar
Mob: [protected]
4, Umiya Kunj Society,
Maheshwar Nagar,
Baroda-390023