[Resolved] Idea Cellular — Very Poor service

pjdel

from Lucknow, Uttar Pradesh

Address:

West Delhi, Delhi

We had given the request for MNP from Reliance network to Idea Cellular (Corporate User) to Mr SHAILENDER GOEL C/o SHREE ASSOCIATES (TFR - 102) (Mob no:[protected], email:shree.[protected]@live.com) on 28 March 2011. After waiting for more than a week our connection was migrated to idea on 07/04/2011. Since then we have been constantly facing issue regarding the outgoing calls. On 15/04/2010 outgoing calls on my brother`s number (Mr Naveen Kumar Jain - [protected]) were barred. But after my several visits to Idea outlet located at Punjabi Bagh, I came to know that my verification is negative though verification had already been done twice by Mr Harvinder. It was very shocking to know that verification was positive on his other number though both were applied for MNP at the same time. After making several requests they had arranged for verification process and then after 2 days my brother was able to make outgoing calls.

My brother has gone out of station for business purpose and his STD/ Roaming facility is still not activated, even after making several requests on 18/04/2011 to Idea customer care(198) and to Mr Shailender (TFR - 02). And the excuse remains the same that the verification is negative so the roaming can not be activated. I dont understand how many times they will do the verification and more surprising is that it is positive on one number but negative on the other. Mr Shailender Goel has stopped picking my phone calls since yesterday evening since he has not tried to get Roaming facility activated on my brothers number. This poor response from an idea franchisee is very disappointing.

Mobile phones are an integral part to carry out business but my brother is not able to make or receive calls since Roaming facility is not activated on his number due to poor service from IDEA CELLULAR.

Please beware before buying IDEA connection.

Piyush Jain
#[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

GAURAV DIXIT

from Noida, Uttar Pradesh

hello,

My name is gaurav dixit and my idea postpaid number is [protected]. I facing lot of inconvenience from Idea customer care department. from today morning, I am getting my sim card registration failed and nobudy is taking care of it. I have called so many times and spoken to Mr. Sanjeev, Mr. Yash but didnt get any sufficent answer even they are making me whole. I was on hold for 30 mins for 3 times and u know this call is being paid by me because I was calling from landline number(my no. is not working). You executive told me that this is a temporary issue and would get resolved with in 3 hrs but still It doesnt. I dont understand what I need to do...

Do I need to shut my connection?

Also I wanted to activate call conference, at the time of activation I was promissed for getting call conf service but I am getting it and your dump customer care executive badly refused me..

Now, my number is not working (due to sim reg filed) I am completely fed up with idea.

I tired to contact to upper management but they hanged up my call.

how can I contact upper management?

can you people resolved my issues?

Do I need to shut my services from IDEa?

What I need to do?

Would I be facing same problem with your custcare department?

I understand that technical problems can be there but at least if omeone is asking to look up the metter you people should fix up the problem.

This is the worst service that I have forever and ever seen in my life.

Moreever, you know.. I am feeling alone...I feel no budy is thereto fix up my problem from IDEa Side.

I request you to please look up the metter and please take some corrective steps to improve your customer service.

If I would leave Idea then It would happen only because of your customer service department.

Anyway what can I do..Its totaly up to you..how would you go further..

Thanks for nothing

Gaurav Dixit
[protected]
[protected]

Sam Mathew

from Pune, Maharashtra

Dear Sir,

I took an idea postpaid connection 4 years before. My Mob. no. is a Fancy no. - [protected]. Idea served good service and good plan to me. Unfortunately i got a job in outside Kerala before 5 months. That time i keep my fancy no. in safe custody. Last i renewed safe custody period 11.11.2009. Last Due date of safe custody period is over on 11.02.2010. I called for enquirer about safe custody period on 20.01.2010, but paravoor showroom reported wrong information, they told me it will expired on 20.02.2009. When i called on 15.02.2010 in Paravoor idea showroom they told me your mob. no deactivated. When i haired that news i totally collapsed.

I kindly requested to you please give me the same Mob. no. back and please allow to continue the old plan. I humble to request please take a immediate action as soon as possible.

Thanking You
Sam Mathew
[protected]

pjdel

from Lucknow, Uttar Pradesh

I had already contacted 198 several times but have not been helpful.
You are requested to tell me how can I get my numbers Ported again since it has been less than 2 months since I migrated to IDEA but your poor service has caused huge loss and mental pain. How can I migrate again before the completion of 3 months.

Piyush Jain
#[protected]