[Resolved]  Idea Gprs — Plan changed

Address:Ghaziabad, Uttar Pradesh

Hello!
Idea has changed my Idea Gprs Plan without any information. I am user of idea from long more then 6 year, Using number [protected]. from the past 3 month I was not using this number just due to some reason. I had the Internet plan of idea Net 5 GPRS Unlimited Web plan. Which was come in starting when Idea introduce the Web plan. Before a month I was getting message that "Dear Customer Please note GPRS rental deduction on your number has failed. you will be charged 2P/KB for GPRS usage till Next successful deduction"
I was quite obvious that whenever I will recharge I will get my plan back even it has happened earlier. But now this time when I recharged then they have changed by GPRS plan to 0 rental plan means 2p/kb for all time. Now I can not have my old plan back. even they did it without initmation. I called up customer care and they told me that there is some time specific after that GPRS plan is set to 0 plan by default. Even they have not intimated the time period and anything like this so that I can recharge my number on time and can have my old plan with me.
Hope some one can help me regarding this.
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Aug 13, 2020
Complaint marked as Resolved 
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idea gprs — Slowest service

Im using idea gprs from one year or more and i always face problems to activate.It takes more than 24hrs. Nd its very costly from another sim networks its 25 per day, aircel is giving 14 rs for 3 days unlimited

idea gprs — IDEA GPRS

I am Pramod Patel (DOB - 15/09/1978) using idea post pad connection ([protected]) and activated GPRS unlimited plan 849 INR. But I am not able to connect to Idea GPRS.

Spoke with customer care multiple time and tried to raise complaint also on 198 but no body helped me. I am very much disappointed while I am using highest plan for GPRS.

Below are the communication Id which I made today itself:

Communication ID # 97749938
Communication ID # 97749715

Kindly treat this mail as complaint and take the necessary action which helps customers.

Thanks.
Pramod Patel
[protected]

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