[Resolved]  Idea Mobile With Internet (Inr / 97. 00) — lost money for internet usage

Address:

Malappuram, Kerala

Dear Sir, i am holding idea mobile No. [protected] on 15/06/2011 paid for Internet RS. 97.00 for one month use on 01/07/2011 had balance of around Rs. 160/- after some times using Internet i saw the balance was 0.00 then i talk with customer care executive and explained this matter, he replied it is charged for GPRS by mistake that amount will be credited to your balance on Monday 04/07/2011, then i recharged with Rs. 25 because i was in emergency calls needed, but that amount also not credited.
i belongs Karuvarakundu, Malappuram and working in Turkmenistan and been for one month vacation at native on 02/07/2011 i returned to my work place, i bought the idea SIM Card for Mobile Internet (even at home not enough network coverage), now my family only there they don't know how to talk with customer care service they were trying to connect the Internet but not connecting then they recharged Rs. 50/- that about credited to the balance but Internet not working.
So, dear sir pls. give me a reply to my e-mail([protected]@gmail.com) what i have to do.

Best regards,
Imbichikoya Ottamaliyakkal
Ashgabat/ Turkmenistan
6th July 2011