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[Resolved]  IFB Washing Machine — frequent problems

Sir t, the IFB washing machine has been owned by me since 2002 Right from
the beginning, it is not up to the satisfaction . We had opted AMC, which has its
full utilisation throught the year.Replacement of drum. gasget IC etc., still the
temperature control IC has not been replaced by the mechaanic in spite of AMC.
Also the staff of Thanjavur unit are not that much well versed in handling or rectifying
the problem . THEY never turn to our call. We are inan idea of selling this machine
and switching over to a better company . My colleague who had bought this machine
four manths back, is crying, saying that he should not have bought this IFB, for there
is no quick response from the customer care people . If this condition persists, we are
sorry to say sir, we will have to inform oour nears, not to purchase IFB WASH
MACHINE, as far as THANJAVUR is concerned . Please see to it seriously .
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  3 CommentsShareTweet

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We purchase the washing machine from the dealer of IFB product the details of the dealer & product is as follows
Model No. - Elena-ex
Date of purchase - 29.03.2009
Sr.No. - W006852
Shop - Raghukul Home Appliances, Chotta Bazar chowk, Main Road, Distr.Chandrapur, Maharashtra (India)
Phone No.[protected],
Mobile- [protected]

We also complaint to various times to your IFB authorized service franchisee representative Mr. Wilson Joseph, he was also attend the complaint 3 times but the problem is as it is.

We also complaint to your mobile TA-IFB CARE. we got 2 times ticket no.is 2877214 and other is misplaces.

our problem is that our washing machine does not wash our all clothes properly & we thought it is manufacturing defect. we regularly complaint to the dealer & Mr. Wilson Joseph from date of purchase. Please rectify the complaint other wise we are going to consumer court.
Yes.. IFB washing machine service is too poor in Tanjore. I purchased from Thanjavur, Punniyamoorthy pillai dept. When there's problem, we made complaint many times. But they are not taking any actions. I think there is no service engineers for IFB washing machine in Thanjavur area. Its better not to buy IFB products from Tanjore area.. particularly from Punniyamoorthy pillai dept. Then you will be in deep trouble.
We are having 8 IFB front loading washing machine at our Students hostel.
So I request send the details of service centre or service engineer to the following e mail as early as possible or contact the phone number.

V.Prabaharan Deputy Warden'
Veterinary College and Research Institute Hostel,
Orathanadu, Thanjavur, Tamil Nadu 625 614.

Phone number [protected]
e mail. [protected]@gmail.com

we made complaint many times. But they are not taking any actions. I think there is no service engineers for IFB washing machine in Thanjavur area.
IFB Industries Customer Care's response, Sep 24, 2018
Verified Support
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
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